Marquette Management - Naperville, Illinois

Missy V.

Love living here! I feel like I live in a resort, with the pool, club house, pool tables, gym, and actual 1/2 gym. The grounds are beautiful, we enjoy walking around or riding our bikes. The neighbors have all been very helpful and friendly. My kids are really enjoying it as well. Good area for bikes and skateboards. Close to anything! Maintenance has been great with my issues. Management at the complex has been very hands on, love the people in office! They make you feel like an old friend!

Nelly F.

Worst Experience of My Life – Abusive Management by Becky Meija

My family and I have had the absolute worst experience living at Carol Stream Crossing, primarily due to the abusive and power-hungry behavior of Becky Meija. For the past three years, Becky has subjected us to continuous threats of lease termination and other forms of abuse. The situation reached a breaking point recently when she decided to terminate our lease with just a 10-day notice. To make matters worse, we did not receive the notice for the first three days, leaving us only one week to vacate the apartment with two young children or face eviction on our record.

On top of the management issues, the living conditions are horrendous. We have been battling a persistent roach problem since moving in, and despite numerous complaints, the issue remains unresolved. It took over three months to get essential appliances replaced, leaving us without basic amenities for an unacceptable period. Additionally, there is a constant mold problem and a leaky ceiling that management has failed to address properly. These conditions are not just inconvenient but pose serious health risks, especially to our children.

Becky has taken full advantage of our vulnerable situation, knowing well that as young parents of two small children, we cannot afford a lawyer to fight the unjust termination of our lease. She is aware that we don't have enough time to prepare a defense and that an eviction on our record would have devastating consequences for our future. Her exploitation of our circumstances is cruel and underscores her lack of empathy and professionalism.

Becky's actions have been nothing short of a nightmare. In April, she increased our rent from $1400 to an outrageous $2900 simply because we didn't sign a pet agreement in January. This unreasonable hike was accompanied by a verbal altercation, after which she retaliated by terminating our lease. It’s clear that Becky uses her position to bully and intimidate residents.

Adding to the absurdity, the incident that allegedly led to our lease termination occurred while we were not even in Illinois. Despite providing flight information to prove our absence, Becky refused to listen to reason or accept any of my documents. Her vindictive nature and refusal to consider evidence are infuriating.

Becky Meija is a disgusting human being who derives pleasure from abusing her clients. As long as she works at Carol Stream Crossing, I have no doubt that the abuse will continue. I strongly advise anyone considering living here to look elsewhere. Save yourself the stress and avoid this place at all costs.

I have reached out to Marquette directly about this situation multiple times since 05/27/2024 with no response. Our lease termination is set for 06/03/2024 and we still have yet to get any response from Becky's supervisor.

It is clear that if there are any problems at one of their location, Marquette will be of no assistance.

Once our family has settled into another residence we will be taking legal action against Carol Stream Crossing and Marquette.

Date of experience: 05/27/2024

Review by: Danielle Foster former resident of Carol Stream Crossing Building 550

Joseph

So I’ve lived at Carol Stream Crossing for 3 years and it’s been a horrible experience. Around 2 years ago (2022) management tried to cook their tenants alive. This happened to all of the taller buildings on Gundersen Dr. these buildings don’t have wall units for AC what they do have are fake thermostats in every unit. They are fake because you can’t switch to heat or AC on a whim like you’d expect instead management controls if you have access to heat or AC when THEY decide it’s appropriate. So one day it was 90 degrees outside but they wouldn’t turn the AC on! They claimed that they were at the “mercy”of their ONE vendor that is HVAC certified to come out and work on the heating/cooling system. Okay fine but why wouldn’t you have all of your maintenance staff be HVAC certified? So you’re not at the “mercy” of a completely separate vendor? Not sure but it probably cost Marquette management way too much money to do that and they HATE spending money on ANYTHING around this property. So after repeated complaints via email and phone calls threatening legal action and reporting this incident to Carol Stream’s village office. They FINALLY got their one and only vendor to come out and get the air to come on. Of course during that time another tenant in my building had to be carted off in an ambulance for heat stroke and my wife got so sick from the extreme heat she kept throwing up and we had to stay with her parents for a couple of days. But hey their entire leasing office is always properly temperature controlled so they didn’t know what it was like they don’t live here so screw the tenant’s am I right. The Maintenance team we do have is ridiculously slow it takes weeks upon weeks that turn into months upon months on end before something gets fixed if it’s fixed at all. When asked about why it takes so long to get things fixed I was told that they just don’t have enough maintenance workers on staff and at the time of writing this review they still don’t. You shouldn’t run an apartment complex if you don’t have enough people to fix all the broken stuff around and in the apartments. The outside doors to get into the buildings are almost always broken or cracked and don’t close properly so much for security. The garbage will and does get pilled up for weeks at a time even though tenants pay $25 bucks a month for garbage service which is a joke as you can see in the picture I posted with this review. The hallways in the building I lived in where always gross other tenants trash in the hallways the elevator and one set of stairs always smelling like old urine. Has the maintenance team ever heard of a vacuum or carpet cleaner? Do you like to take hot showers? Of course you do but if you are taking a hot shower for too long even with the fan running the walls will LEAK old nicotine goo from people who have smoked cigarettes in the bathroom in years past which is hilarious because they send out emails once or twice a month reminding everyone that this is a smoke free building but they don’t take the time to redo everyone’s walls to get rid of the gross nicotine because that would cost to much money for them to do so they just let it be gross. Lastly as I’ve mentioned before they are charging $1700 and up for a one bedroom which is insane to me that they want that much a month from people when they don’t fix anything that breaks and the hallways are always dirty. If you have that kind of money to spend on a place to live I severely encourage you to take yourself and your money elsewhere. Definitely not here Maquette management just wants your money nothing more they do not and will not care about you. DO BETTER MAQUETTE!

Alvaro B.

I have an URGENT problem with one of your buildings and no one answers the phone. I have been calling several times a day since Monday (today is Thursday). I left like 5 voicemails and no one calls back

UPDATE: Your response is not accurate. Management of my building is not helping me to solve the issue. She only wants my money and she is obligating me live in an unhealthy environment(second and third hand smoke). She is not even answering my emails anymore so please don’t state that we are working together to solve this issue. Please answer the phone

Gary L.

Been here over 8 years. Changed apartment floor plans as needed for family changes but since they had 1,2 or 3 bedroom apts, it wasn’t a problem. The 3 bedroom even had a 2 car attached garage. Managers have came and left; maintenance personnel have came and left, but over all the complex is well located, has good residents, and we have felt safe. We’re ready to extend for another year.

All apartment facilities and managers have issues, but we have worked with the office personnel and issues were resolved in a fair manor. Personal Safety, in unit washer/dryers, actual location and sprinklers (fire protection) were our main reasons for moving here. Great place to live!

Reinhold H.

Having moved here just a few months ago after downsizing from a large house, I remain in the process of getting used to living in my apartment. The experience has been most pleasant, however, even if I still do not have everything organized as I would like it to be. The apartment itself, with its vast window space, is cheery, quiet and comfortable. The staff has been most responsive to any requests I have had. All in all, I look forward to continuing to live here.

Samantha A.

In regards to Carol Stream Crossings Properties - I am writing this now as I am planning to leave my apartment to check into a hotel. The temperature in my apartment is above 90 degrees. It has been this way for 3 days. There is no sense of urgency on the part of management to fix anything at this complex. Currently feeding my small dog pieces of ice so she doesn’t go into heat exhaustion. This company would rather let you roast in your unit before spending additional funds to fix genuine safety issues. My experience has been horrible since I first moved in three years ago. I continued to stay due to the low rent costs. DO NOT RECOMMEND. The first unit I was in had severe flooding issues and my living room window would leak during any rainstorm. Management actually requested I sleep in my living room so they could “perform repairs.” By the way my living room was flooded too. I’m willing to bet that unit is still experiencing flooding issues…Ultimately I moved into a different unit after having to March down to the leasing office and demand a different apartment. When I moved into the new apartment both toilets were leaking from the base. Luckily those were replaced immediately. Since that time, I have regularly had to wait WEEKS for necessary repairs to be completed. On two separate occasions my washing machine was full of standing water and the office neglected to fix it for over two weeks. Yes, my washing machine ended up having mold in it. And no, the office didn’t clean it. I currently have water damage on my bedroom ceiling. I was told this would be fixed last week, of course it is still present. Now, I am slow roasting in my apartment. The leasing Office claims they are working to turn on the AC in the building but has offered no temporary solution for tenants beyond advising us to remain hydrated and eat popsicles. Let’s hope that the 5th floor tenants survive this problem. People have small children, pets, and elderly relatives in these buildings (all high risk groups for heat stroke and exhaustion).

Ana M.

My family and I moved into one of their 3 bedroom units in May of 2020. It’s been one of the best apartment communities I have resided at. They have responded quickly to all my maintenance requests. Management has been professional at all times. It is a great community to live in.