Ideal Properties - Springfield, Illinois

Luis X.

One word: AVOID
Do not rent from them. You will regret it.
I rented through them for one year. It was a pain in the butt to deal with them, their workers, and above all things, their attitude and work ethic.
Before we signed the leased, we met with Will (co-owner) to go over the needed repairs prior to moving in. Everything was wonderful, red carpet laid for you, and guarantees that everything will be in order and any issues will be handled promptly.
Yeah right! Who are we trying to fool here? When we moved in, the house was partially repaired. Many repairs were not done. Some repairs were not done due to obvious reasons (such painting during winter), but many of them did not take place. We had non-functioning outlets, no functioning door bell, plenty of garbage leftover inside and outside home from previous tenants, leaky roof, among others.
Indeed, many of thee issues were "solved" eventually. However, it took weeks of waiting and constant outreach. Our tickets would stay open and not being addressed till we had to reach out and put some pressure.
Workers came and went as they wanted. We often didn't know when they were coming to do work. Other contractors would often show up at home, and we were not informed. Ideal workers also often did poor repair jobs. Just good enough to "fix" the situation.
Their communication is awful! Really bad! We were often ignored when we texted them. When we called them, it was a pain in the butt to deal with them. They would refuse to give their names or provide concrete answers. They are rude, condescending, unprofessional, and indifferent. We have all documentation from our exchanges saved to support our claims and experience with them.
We had to chase these people in order to get our security deposit back. We followed the instructions they gave us about moving out. Then, they gave us attitude because "we didn't contact them to do a move out inspection." However, the instruction they gave us was to fill out a online form to move out. After we fill out the form, the submission message said, "you will receive further instructions." Guess what? Those instructions never came!
Furthermore, the online move out form asked for account information to "get security deposit" back.
You guessed that right! We never received any security deposit back on our bank account. We contacted them many times, with no response from anyone, until we finally showed up in their office to demand our security deposit. After 49 days of waiting, we finally got our money back.
This may not be an option for those who moved far; they can't simply show up and get their money back.
When we showed up to get our money back, they gave us attitude as if they were doing us a favor. They made an error on the paper check, so I asked to have that rectified. Oh boy! the level of rudeness is beyond belief when they had to fix their error.
In brief, do yourself a favor and avoid renting from them. They have no business dealing with people and providing services. There are other rental companies in Springfield.

Shylyric P.

Love the woman who got me the house but beware, the key rings they give you is cheap and I only received one key, my key fell off my keychain on a Saturday I called them for help they gave me the number to a locksmith that was closed…I had to look up how to pick a lock to my surprise I was able to get in myself they were no help, duplicate your keys and get a nice sturdy key ring because you won’t get in your home on a weekend unless you figure it out yourself.

William

I know it’s hard to come by a place to rent nowadays, but please reconsider renting from these parasites. Even if you document everything when you move in and leave everything the same way when your lease is up, they will still try to come after you for damages you didn’t cause. House was so gross and everything was broken. They won’t fix anything and you can’t get ahold of them. The woman that works there and answers phones is one of the rudest and most vile people I’ve ever had the displeasure of speaking to. So happy to be out of their property and I hope they go out of business because they are crooked business people.

Bobby P.

Went into the office on fifth street that used to be shared with TDL properties (the company I rent from) upon arrival I was met by rude office workers. If they treat their tenants in the short, belittling way I was treated I will make sure to tell every person I know looking for a rental to never associate with Ideal properties.

Justice S.

Absolutely worst place to rent from. They only care about the new people coming in & have no regard for anyone else already living in their complex. They did NOT clean our apartment upon moving in like promised, I don’t even want to go into detail on how gross it was. No one had stepped foot in here for MONTHS. HOWEVER, for the last few days they have been deep cleaning our new neighbors apartment so they can move in? & then they move a loud family of 4 above a quiet couple when there are two other apartments in the building A FAMILY ON THE TOP FLOOR ARE YOU SERIOUS?

AND I SHOULD MENTION WE HAVE NEVER HAD A WORKING WASHER SINCE WE MOVED IN. Now if they do fix it, we’ll be sharing it with a family of four after not having it since before Christmas!!!!!

Briana W.

They take your money, don't properly fix things on the property. The City was called in and cited several violations such as a Leaking roof, kitchen floor rotting, back door not weather tight, gutters in despair ! Four months in this house and we're talking possible mold !! Completely unprofessional and greedy. They will rent you a property and sell it, wanting to schedule random viewings sending random strangers to your door.

Jessica

If I had an option to do 0 stars I would!!! This management property is nothing but slum lords!!! They don't fix anything and they just let raccoons live in the ceiling and do nothing about it even after it starts tearing up the ceiling to go into someone's apartment!!!

Braden

If you like bed bugs and not receiving your security deposit back on time, then this is the place to rent from. It's also pretty sad when the only 5 star reviews on here are from the staff and owner. Food for thought!