Tri Counties Bank - Grass Valley, California

Cassidy J. O.

Worst bank on earth.
I have had more problems there in the two years. I’ve had my account then at any other bank put together in my life.
I have had their ATM completely sees and steal my money and my card three different times, only to have the bank teller. Tell me that It will take several days to file a case and get my money back, I’ve been charged a $34 overdraft fee for Accidentally Overdrawing less than a dollar, I’ve had payments be posted and then on posted and processed Early or late, never on the date that I’m promised, They have completely annihilated the schedule that my loan payments are to be made on, The bank is an absolute shit show. Do not recommend.

Mary

Good morning. I love this bank and all of the sweet workers. I've been staying in Sacramento with my daughter now due to health issues of my own, but I still think about the staff here often. I sent them some magazines recently for their slow times during the day, hopefully it will bring them joy. I addressed them to my favorite tellers, and also sent some for a banker that I could not remember the name of. It is my way of saying thank you for all of the kindess I have been shown. I know working at a bank can be stressful, I appreciate how they were always kind to my old and slow self. I recommend this bank for all older folk alike. It is handicap accessible and the staff made everything easy to understand. Thank you.

-Mary

Jennai P.

This has been hands down, the WORST banking experience I have ever encountered. They neglected to set up access for my online account (which THEY have to do) so I have NO access to my business funds at all. They KNEW my payroll was going to be due. They promised me for *3* days they I would get access. I finally recieved access only after jumping through 4 different people and a bunch of broken promises. I then was unable to connect this account to Stripe (my payment provider) because I had to have my account rebuilt a completely DIFFERENT way. Then I was promised a temporary business card number so I could run payroll, and then was ghosted by Jake, who made the promise. AFTER I had signed up, 3 days later they disclose it takes TWO WEEKS to get a card for funds access. I would have NEVER agreed to that. Online banking is a nightmare, Stripe doesn't work out the gate, Paypal couldn't get connected and they don't allow the use of Zelle. They use the excuse of being a small community bank. Perhaps you shouldn't be in the banking industry if you can't provide SIMPLE services for your business clients. HORRIFIC experience. When attempting to close the accounts, they refused to give me $14000 from my savings and insisted on only giving me a cashier's check. Rediculous.

KathrynMarie C.

Great, Professional local bank. Well located, homey yet professional feel to it. Happy and discreet professional staff always willing to go the extra mile. Service is impeccable and the management are top notch. If you don't like the institutional feel of the bigger banks in town and you want to stay with our "buy local" campaign then this is the bank for you. My boss uses it, my mother, and most of my friends who own local farms, business and rental real estate in the County.

Emily R.

My first 1-star review, and sadly it is well deserved. I think it would be beneficial for the tellers working here to train at the Brunswick branch to learn a thing or two about good customer service. Tellers should not be rolling their eyes at customers, it is unprofessional and inappropriate! I am very disappointed with my latest experience here.

GEORGE S.

Cheyenne in the special assets department is the first person from Tri Counties bank that has honestly Helped me and was very polite And helpful like your bank should be I
opened up my first bank account at the first Tri Counties Bank which was a mobile home on Pillsbury Road in Chico California being young I close that account and re-opened it approximately 30 years later and refinance my house through them Everything is running smoothly until my home floods and they have to repair all the damage and much much more lifted the home 4 feet which is a lot of work and money so it’s been a bumpy road until now At this branch in grass Valley California Cheyenne has restored my faith a bit Thank you

Jet F.

I have been w Tri Counties bank for hmm 7 to 8 yrs now for the last 6yrs have been using the Neal St. branch GV. I had n account for 18 yrs w a very well known larger bank until finally I made the change Tri counties is great customer service they know me by name n can say that many times I have left my card in atm duh then I get the call we have ur card to pick up! wow n thanks the 800 number well not a big fan do better calling the bank n do have direct deposit also online banking I am one who checks my account up to 5 times a day ! So nice to have that feature they r a small bank so u will not b able to locate a branch outside of GV I know of 3 n think locations in Chico? the big guys r on every corner along w fees n if ur common compared to a wealthy one well lets just say Tri counties is personable so Im pleased n remember finally all atms r suppose to free of charge now so ur bank card should b fine wherever u may be....

Daphne S.

Terrible customer service

Online system doesn’t work

I’ve used many banks and this is the worst ever.

The technician did not help me get into my online account, and hung up on me.

Don’t waste your time with these people.

I’m taking my business elsewhere.