Trails West Manufacturing - Preston, Idaho

Address: 65 N 8th W, Preston, ID 83263, United States.
Phone: 2088522200.
Website: trailswesttrailers.com
Specialties: Trailer manufacturer.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 19 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Trails West Manufacturing

Trails West Manufacturing 65 N 8th W, Preston, ID 83263, United States

⏰ Open Hours of Trails West Manufacturing

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Trails West Manufacturing: A Comprehensive Overview

Nestled in the heart of Preston, Idaho, Trails West Manufacturing is a distinguished entity known for its exceptional craftsmanship and dedication to customer satisfaction. This esteemed establishment, located at 65 N 8th W, Preston, ID 83263, United States, is more than just a business; it is a symbol of quality and reliability in the trailer manufacturing industry.

Specialties and Services

Trails West Manufacturing specializes in the production of high-quality trailers. Their expertise lies in the creation of bumper pull trailers, a testament to their versatility and commitment to meeting diverse customer needs. Each trailer is designed with durability and functionality in mind, ensuring that they withstand the test of time and serve their purpose efficiently.

The company's commitment to quality is evident in its attention to detail. From the choice of materials to the precision of the workmanship, every aspect of the manufacturing process is carefully monitored to ensure that the final product meets the highest standards. This commitment has earned the company a reputation for excellence in the industry.

Customer Convenience

Trails West Manufacturing is not just committed to producing excellent products; it is also dedicated to ensuring that its customers have a hassle-free experience. The company's facilities are wheelchair-accessible, with a designated car park and entrance for customers with mobility issues. Additionally, Trails West Manufacturing accepts a variety of payment methods, including debit and credit cards, to make the purchasing process as smooth as possible.

Opinions and Reputation

With 19 reviews on Google My Business, Trails West Manufacturing maintains an average rating of 3.5 out of 5, indicating a generally positive reception from its customers. While some customers have praised the company's products and services, others have raised concerns about the durability of certain components and the responsiveness to warranty claims.

For instance, one customer reported that some components, such as lights and heaters, in their 28 ft bumper pull RPM trailer stopped working relatively quickly. Despite leaving a message about the warranty on the lights, they did not receive a reply. This highlights an area where Trails West Manufacturing could improve, namely in the timely and effective resolution of customer complaints and warranty claims.

However, it is essential to note that the overall feedback is positive, with many customers appreciating the quality and durability of their trailers. The company's willingness to listen to and address customer feedback is a testament to its commitment to continuous improvement.

Contact Information

Trails West Manufacturing can be contacted via telephone at 208-852-2200. Alternatively, you can visit their website at trailswesttrailers.com for more information about their products and services.

In conclusion, Trails West Manufacturing is a reliable and reputable trailer manufacturer that combines quality craftsmanship with a commitment to customer convenience. While there is always room for improvement, the company's dedication to producing durable and functional trailers, coupled with its willingness to address customer concerns, makes it a trusted name in the industry.

👍 Reviews of Trails West Manufacturing

Trails West Manufacturing - Preston, Idaho
Brian H.
3/5

I like my 28 ft bumper pull RPM trailer for the most part but some components went out pretty quickly, like lights and heater. When I called and left a message about warranty on the lights I got no reply.

Trails West Manufacturing - Preston, Idaho
Larry C.
1/5

The upper half of my LQ gooseneck is tearing off and Jon Reeder is doing nothing about fixing the problem hoping I'll just go away, I'm trying to get a class action suit against trails west. ItsI time to talk to the TV news and file a complaint with the FTC and DA Read the reviews before you get ripped off. All he has to do is replace the trailer with a new one but If we go to court the cost of replacing all the bad trailers will bankrupt his company. He knows his trailers are unsafe and does not care about you, he just wants your money.

Trails West Manufacturing - Preston, Idaho
Tammy S.
1/5

If I could give a big fat 0 I would. Here is my painful story:

Ours is a 28’ 2014 Trails West RPM Gooseneck trailer with the heated floors and all the “stuff.” We bought it and were in LOVE with it and used it all last season. It was awesome! We were able to haul five sleds or 2 razors easily with plenty of room and nice options – the heated floors were fantastic!

We wanted to put a fuel cell under it, so we crawled under about a month ago to measure and see if we could fit something in between the cross members. While under there, I noticed a crack on one end of one of the cross members! I couldn’t believe it. Then, as we looked further, we found that ALL FIVE of the cross members that are in the area where the floor goes up and over the axles are cracked on BOTH ENDS! One side has multiple cross members cracked all the way through.

We called Trails West to see what they could do to help us out since there is no reason beams like that should crack. They never called us back, so we had to call a second time. They told us since we were the second owner, they wouldn’t do anything. The warranty only extends to the first owner. Of course, they “have never heard of this” in one of their trailers.

As a business owner in the snowmobile industry, if I had someone call me with an issue “I have never seen before” I would do everything I could to ensure it wasn’t our manufacturing process that caused the issue instead of completely dismissing them. And, I would do everything possible to make that customer happy again.

So now, we have a $25,000 paperweight – at least until we figure out how to tear it apart and replace the cross members ourselves.

We think the issue will probably only show in the trailers with the heated floors. We suspect it will come down to the way that the cross members were cut to put in the heated floor. We can’t see until we tear it apart, but we also suspect that the cuts put in were square, which means that the cracks occurred at the corners of the square cuts. We will be removing the the spray in foam to see what’s up and, I guess, we are on our own to make the expensive and time consuming repair of replacing those defective cross beams.

The cracks are uniform across all of the beams on the raised section of floor inside. This type of breakage does not happen due to an "overloading" issue as they eluded to in our phone conversation with them. This is a MANUFACTURING DEFECT and they hide behind their second owner not covered policy instead of doing what a great company does and fixing the issue.

Their website says, "In the eyes of those who own our trailers, we want to be recognized as having provided a quality, user-friendly product, which provides years of trouble-free service. We consider every owner of our trailers a member of our sales force and treat them as such." Apparently they DO NOT PRACTICE WHAT THEY PREACH!

If you own one of these trailers, I recommend you check yours. If you are the first owner, congratulations! I hope they help you out and not completely dismiss you like they did us.

Steer clear of this company and their trailers.

Trails West Manufacturing - Preston, Idaho
Kim O.
5/5

I love our Trails West trailer! We live on the road all Winter, and this is our garage away from home. It is so easy to thaw out all of our sleds in between rides every night, and dry out all of our gear. It is also like having a heated locker room when everyone is gearing up, or coming back frozen in the dark from a long ride. Thanks for making a trailer like this!

Trails West Manufacturing - Preston, Idaho
Wade T.
5/5

I’ve been really impressed with these guys. I had a couple of issues with my trailer. I contacted them and they were awesome about getting me in and getting it fixed. I just got it back tonight and am super happy with the repairs. It’s not always about if you have an issue or not, it’s about how they handle the issue and these guys did great.

Trails West Manufacturing - Preston, Idaho
Quinn E.
1/5

I highly recommend staying away from Trails West. My mom has a 2016 4 horse adventure gooseneck that is only 3 years old and it’s literally falling apart. The tack door and back door are starting to separate as well as having a faulty brake system! We contacted Trails West to let them know about the faulty brake away switch to see if they would cover it. They proceeded to tell me that the highly reputable company that looked at it was clueless and didn’t know what they were talking about. They basically told me to kick rocks and figure it out on my own because they aren’t going to do anything.

Trails West Manufacturing - Preston, Idaho
Cindy M. H.
5/5

Love my trailer, it has a 1 year warranty, if you take care of it and maintain it properly, it will last a lifetime.

Trails West Manufacturing - Preston, Idaho
Sean S.
5/5

Fantastic customer service, we couldn't be happier with our interaction with Todd in the part department.

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