The Subacute at Autumn Lake Healthcare - Voorhees Township, New Jersey

Mary A. H.

I can't say enough wonderful things about this facility. The staff is so kind and patient with my mom. Like any facility, they have turn over of staff, but they weed out quickly who needs to go. I love my Mom's aides Donna(we miss you), Amy, and everyone else. Her stay has transitioned, and we are sad to leave such a wonderful facility but keeping Mom in the Autumn Lake brand. Thank you for taking such great care of my Mom.

Awesome F. A.

8 months ago I gave a good review. But in 8 months things have definitely changed!! Our family experience the most terrible care imaginable. My father had been there for three weeks for therapy while there he developed a terrible cough and was having difficulty breathing. They neglected to have him tested for Flu or RSV which apparently was running rampant. As his condition rapidly deteriorated they refused to call 911 and we’re going to leave him overnight to die. We thankfully called 911 where he was admitted with Flu, RSV and pneumonia and numerous severe bedsores were found. There is no excuse for this type of neglect!

Dawn C.

My rating is in line with others who have done reviews. This facility has the potential to be premier. The agency staff seems to be more vested in the guest. Lack of communication, follow-through, and monitoring are quite concerning. No protocol for handling fall risk guest other than mats and lowering bed. No periodic monitoring while sitting at the desk appearing not to have any pressing work related responsibilities. There is a gap in transportation set-up for scheduled medical appointments. It truly is a shame because there are a few diligent and caring staff may they be agency, contractual, or
hired employees. They are far and few!!! I pray the facility would not just be concerned with filling beds, but filling the hearts of the families who entrust their love ones to their care. Also and especially , those who have no family to advocate for them!🙏🏽

Heather A.

This is Mom's 3rd stay at Subacute, love the staff. They do an excellent job.. that being said, Mom has experienced on more than one occasion-missing lunch. Or missing or a dinner that does not fit her dietary restrictions. I did address this with the staff working yesterday..also this will be the 3rd time we have attempted contact the social worker for a POA.

Anne W.

This nursing home is deplorable. Very understaffed. The food is awful and unedible. We couldn't wait to get out of there. I have to say that Mia, the PT
Specialist was fantastic! She spent quite a bit of time with my friend and absolutely knew what she was talking about. I give her 5+ stars!

Mrs. D.

If I could give it zero stars I would. This place is a nightmare. Actually scary! I was lied to right to my face twice regarding two different situations with my loved one. Need a shower, good luck getting one. When my loved one was lucky enough to get a shower we had to dry him with a bed blanket because they had no towels. I was there every day for my loved one and even with a mask on the hallway that I would need to go down smelled so strong of urine it would burn my eyes and make me want to vomit. Also my loved one had an accident in the bed and I watched as he was cleaned up with a pillow case and when I asked what would happen to the pillow case after he was wiped up (thinking they would throw it away)she said oh it’ll be washed. It had feces all over it. Issues with the temperature in my loved one’s room, EXTREMELY hot for three days until they finally decided to figure the issue out! My loved one would scream for help, press the call button and nothing! If they came most times it was an eternity before they would check what you needed. Need to call and speak to someone regarding your loved one, good luck with that. Things got so bad one night my loved one called the cops. Read the reviews! **Click on the lowest rated ones and read them before you think of sending your loved one to this nightmare of a rehab** This place should be shut down!!

Kim V.

I was recently a resident at the subacute at autumn lake.!!
I have only the best things to say about this facility. All the staff are extremely devoted and tentative to all the residents needs.
The nurse and certified nurses aides took the best care of me. They responded to all my needs in minutes.

The rehab team was beyond amazing they really brought me back to my prior level of function.
Facility is beyond beautiful reminding me of a 5 star hotel.
Would definitely recommend this facility to anyone in need of rehab!!!

carmen N.

As always, it is a challenge with getting loved ones cleaned. The staff really tried their best and are always really nice and responsive. Between my husband and I we were there three times a day faithfully to ensure my dad was attended to. Unfortunately, I always try to be fair with the rating but finding my father three times in urine soaked diapers in late day is unacceptable.