The Martino Group - Denton, Texas

Riley M.

When my sister and I found the 712 Lofts and took a tour of the building for this upcoming fall semester we thought it was too good to be true... we couldn't have been more right. The day we moved in the deadbolt on our door installed incorrectly so it couldn't be used, and the key fobs to get into the building weren't working but "should be fixed in the next couple days" ...3 weeks later our door was fixed and the key fob magically worked again. The parking lot flooding was inconvenient but we didn't really mind. However we didn't really HAVE to mind it because about a week or two after moving in, we were woken up at 6 am to construction crews demolishing half the parking lot. I guess the property manager "forgot" to mention all the noise that the construction crew would be making even though we specifically asked him about noise in this area. Its been 3 months of nonstop noise that shakes the entire building which has caused a large long crack to form in the wall of my living room which after reading the other reviews, I'm sure I will be charged for because its a "damage" to the building. We live on the 3rd floor and there is a leak in the ceiling causing water damage to appear down the entire length of my ceiling and wall which in turn has caused mold/mildew to form. Its been a week and a half since contacting the company to have someone come take care of this and two men have come, take pictures, and left without saying when the mildew will be removed. I thought that the company would want to communicate w me about fixing the issue because mold/mildew can spread quickly and cause serious health problems, however I haven't heard anything else from them regarding the leaks, but I did receive an email letting me know that I was being charged 25$ for leaving trash outside of my apartment this past weekend which was "in direct violation of my lease agreement." I let Abigail Flores know that neither myself nor my roommate had been in our apartment since Friday morning so there was no way that we could've left trash out and I didn't think it was right we would be charged for something that wasn't our/we couldn't have cleaned up. She let me know that we would still be charged for it because "it was stated in the lease agreement." Note to self and others, learn from my mistake and if you think a place is too good to be true, IT IS!

Dayna R.

Called to inquire about hickory street lofts and the man who answered had the nastiest attitude about asking for pricing. Won’t be renting from them because not you being pressed about doing your job

Vipul G.

Title: Three Years of Exceptional Living Experience at Talon Apartments

I have been a resident at Talon Apartments managed by the Martino Group for approximately three years now, and I couldn't be more pleased with my experience. From the moment I moved in, I was greeted with professionalism and a sense of community that has remained consistent throughout my time here.

One of the standout features has been the proactive and efficient maintenance team. Any issues or repairs that have come up were dealt with swiftly and to a high standard, often exceeding my expectations. It's a relief to know that you're in good hands when it comes to maintaining a quality living environment.

The staff in the Martino Group is exceptionally helpful. They have always been available to address any concerns or questions that I have had, and have shown true care for the well-being of the residents. They are not only prompt with their responses but also go above and beyond to ensure that every experience is a positive one.

The apartment units themselves are well-maintained, and the communal facilities are always kept clean and in good order. There is a real sense of community here that I truly appreciate.

Overall, my time at Talon Apartments has been a great experience, and I couldn't recommend it more highly. Hats off to the Martino Group for providing such a wonderful place to live!

S. M. M. H. C.

I have been a resident at Talons, located at 2105 Stella St., under the management of the Martino Group, and I must say my experience has been nothing short of exceptional.

From the very beginning, I was impressed by the outstanding condition of the apartment when I first leased it. The property was in impeccable shape, which reflects the care and attention to detail that the Martino Group puts into maintaining their properties.

What truly sets the Martino Group apart is their remarkable service. Whenever I've encountered any issue or needed assistance, they have been incredibly responsive. Their team is not only quick to address problems but also very effective in solving them. It's a relief to know that any concerns are taken seriously and resolved promptly.

Living at Talons has been a delightful experience, thanks in large part to the Martino Group's dedication to providing a comfortable and well-maintained living environment. I wholeheartedly recommend their services to anyone looking for a hassle-free and enjoyable renting experience. Kudos to the Martino Group for their excellent work in property management.

Aly

Martino group is very on top of sending maintenance for issues quick — but it has been FOUR MONTHS since i emailed the property manager for a noise complaint, as per the instructions i was given by the wonderful Cindy, and i have not received ANY REPLY BACK. Yes, i sent a follow up email, and yes, i sent FOUR VIDEOS and attached timestamps. My neighbors have been extraordinarily noisy, and are in violation of their lease with noise that can be heard even from the hallway far from their unit, and as I write this it is 2:00 am and they are screaming laughing.

Unsurprisingly, this is consistent with Martino group’s yelp reviews, which says the property manager COURTNEY WOOD does not respond ever. Pure, utter, unprofessional behavior.

Priyanka R.

I recently had the pleasure of residing in this fantastic apartment for three years, and my overall experience was amazing. From the moment I stepped in, I knew I had found a comfortable and stylish place to call home.
Its located near the university and exactly at the same place I like. Whenever there is some maintenance issue they also come immediately to assist the issue properly. Everything is perfect with the Martino Group Apartments. Thank you for all your service.

Chris M.

I recently had the pleasure of having Edwin, a maintenance professional, attend to an issue with my dishwasher. Right from the start, Edwin impressed me with his punctuality, arriving exactly at the agreed-upon time. His professional demeanor and friendly approach immediately put me at ease.

The most remarkable aspect of Edwin's service was his technical expertise. He quickly diagnosed the problem with my dishwasher, which had been a persistent annoyance for some time. His explanation of the issue was clear and understandable, even to someone with limited knowledge of appliances like myself. This level of communication is rare and highly appreciated.

Edwin's efficiency in fixing the problem was nothing short of amazing. He worked swiftly and methodically, ensuring that everything was functioning perfectly before he considered his job done. The area was left clean and tidy, reflecting his respect for my home.

I was also impressed by the range of tools and spare parts he had on hand, which meant that there was no need for a return visit! Edwin is a badass.

Jackson W.

I've been living at H Squared for the past year, and while the exterior looks nice, the units themselves are a disaster.

After moving in, the apartment was _dirty_. Vents were caked in dirt and dust, fan blades showered the apartment in dust when turned on, etc. I had to go through and deep clean the entire unit the week I moved in because my allergies were so bad.

I've had frequent issues with my washer/dryer not working, and the closet they're in doesn't even fully close. The washer is extremely loud, so I can't sleep or work from my bedroom while it's running.

My bedroom and bathroom don't have doors. There's a door to what Cindy condescendingly described to me as an "ensuite" but there's no separation between my bedroom, bathroom, and washer/dryer. While sitting at my desk, I can look at myself in the bathroom mirror - it's weird and kinda gross if you think about it too much. Not to mention the awkwardness when I have guests over.

Management is generally very unprofessional. The floor plans on the website are wrong, and at this point the only reason for this I can come up with is to deliberately misrepresent what the apartments look like. They regularly tell me that they're sending people to my apartment, only to never send anyone at all. They also won't tell you when maintenance is coming to your apartment - the most notice I've gotten is 10 minutes.

Lots of weird lease conditions, such as replacing your own AC filter (I have toured a LOT of apartments and this has NEVER been a stipulation). They sent 20 pages of extra lease rules that I was "required to sign before move in" 3 days before my lease started - even though I signed the lease 3 months prior. Cindy "conveniently" filled in all the initial lines for me, which feels borderline illegal.

The key takeaway here is that I generally don't expect The Martino Group to act in good faith when dealing with tenants, and fully expect to be charged with a couple hundred dollars of nonsense fees when I move out because I stood up to their nonsense a few too many times.

Management: I'll bump you up at least a star if you do the bare minimum and update your online floor plans like you promised when I moved in.