TCG Property Management - Ottawa, Illinois

Joshua B.

DON’T TRUST TCG!!
Stayed with tcg going on 5 years as a tenant. We have had many problems with management over the years but now they have gone too far. We haven’t had an annual maintenance check in years. They said they would schedule a day but never did and never showed up. Went 1 1/2 years with broken concrete steps on my front porch. After asking for them to be fixed. My brother and daughter were both hurt by those stairs. I had to drive up in anger for them to come finally fix them. Also a hole in the back porch that has also been pointed out to maintenance and hasn’t been fixed. Fence broke from a storm that came through when we first moved in that they finally fixed it 4 years later. Same storm had a WINDOW fall out that still hasn’t been fixed 4 years later. Just left the WINDOW in my garage and never returned.

Finally TCG had maintenance come check for a water leak because our water bill was much higher than usual. We find out our basement is flooded in sewage from pressure cap blowing off. Repair man comes and does a quick fix and tells us he needs to put a camera down because he thinks it might be clogged further down but then we never hear back from anyone. Week later my cellar doors are still unlocked and sewage is still all over basement floor.

We decided to leave because the smell gets really bad at times and It’s all directly under our kitchen so all the smell and bio sewage fumes all around me when I’m cooking. My 2 kids should never have to deal with this. Their health is far more important.

I went to pay rent and complained to Nathan and after he admitted that they dropped the ball and apologized for everything. For the first time was proud of TCG because in 5 years they admitted they were wrong. I asked him if I need to still pay given the safety and bio hazard concerns and he responded with unfortunately YES IF I WANT MY DEPOSIT I would need to finish the 30 day notice. So we’re now forced between keeping children in unhealthy environment or give up my double deposit. We decided I would pay half rent and pay the rest the following month so we can hurry up and get our kids to a safer place and the VERY NEXT DAY they sent me a 5 day pay or quit notice with a late fee.

I called to talk to manager and she needed to confirm the story with Nathan and of course she comes back with crazy non sense story about me saying that I would pay online. Reminded me of my children trying to come up with a lie. Then wouldn’t go back to what we originally agreed. Then just just quit talking. I was talking to a wall through a phone. Extremely unprofessional. Treated me like I’m not the guy that’s paid them over $100,000 over the past 5 years.
First off, why would I say I’d pay online when TCG blocked that option for me and has since forced me to pay with money orders.
Secondly, nevertheless I had my full rent in my hand in 2 money orders ready to pay. I even said if it will hurt me I would rather just pay all rent now but if you are seriously willing to work with me it would not be a problem because we just want our kids out. And in good faith I payed over half. It’s simple good morals that they extremely lack. I shouldn’t have to pay for house that I can’t even eat, sleep, etc. I’ve spent thousands of dollars over the years to this company for them to mistreat me every time there is a problem and consistently neglect my family. At this point I have no faith that I will ever see my double deposit just based on the slimy lies and attitudes.

For home owners I would trust a blind man watching over my house before ever giving TCG the chance. TCG is the type of people that will argue you’re wrong till there’re blue in the face, force you to live in pain and suffering. Then turn around and take every penny they can from you.

I was warned many times how corrupt they were before moving in by so many people that live in Ottawa but I gave TCG the benefit of the doubt and now I'm wasting my time leaving a review and pursuing a civil lawsuit.

Save yourself now.
Don’t Trust TCG.

Sue K.

Vowed a property listed & after I decided I wanted it, TCG had me apply thru “RentZap.com”. After waiting 4 days & not hearing any feedback, I discovered that the apartment was rented out? I called TCG Property Mgmnt & they said that to get my $55 application fee back, that I’d have to contact RentZap which I couldn’t find a phone number so emailed them with NO response?
Finally after feeling much frustration, I called my credit card company & stopped payment.
TCG failed as did RentZap, would NOT recommend either company! They should be ashamed of their performance!!!

sadie K.

I have been renting from TCG for a few months now and let me just tell you I have never been so impressed with an agency/Landlord in my life. From the start, me and my infant daughter were in sort of a rush to find a house because of our previous lease ending & having trouble finding a home near our family in Morris. My first interaction was with Ashley - who is a complete sweetheart - and she found us a house in Marseilles.. only a 15 min drive from my mom's house! That was a score for me. The application process was quick and easy. Living here, I have found a sense of community that I didn't have before. My daughter now has a home where she can play in the yard, run around in her playroom, and I have a beautiful kitchen to cook her yummy meals in! When we had a leak with the kitchen sink, the maintenance crew came the same exact day I told them about it.. fixed the issue and then a few days later complete replaced our faucet! (it's a nice one too!) The entire TCG team is nothing short of amazing. Top tier communication, understanding, and kind. This includes the maintenance crew - I was at work both times they came so my babysitter was there with my daughter. He told me he wished the maintenance guy where he lived was as friendly & honest as TCG's guys are! I am so blessed we found this rental agency and plan to stay with them for as long as we can! THANK YOU to TCG Property Management for giving me a home to raise my daughter in and making the experience of renting a house so comfortable and easy! You guys rock!

Trevor S.

I've been with tcg for 3 years, 3 different properties and they've always been super helpful and worked with me on things, everyone there has also been very nice and helpful. Well deserved 5 stars

Debbie B.

We were very well taken care of at TCG. Thalia always responded to our needs. We are very grateful for all her help.

heat K.

They are a great company, and I would recommend anyone to use them and their services. Management is great, Breck has worked with our family for several things. They have always taken great care of us. We had a sewage problem they took care of swiftly. Cannot say enough great things about TCG and their helpful employees.

Traci H.

I couldn't be more impressed with Kimberly! In just 24 hours, we had an offer pending on our property. Her professionalism, deep knowledge of the market, and excellent communication made the entire process smooth and stress-free. If you're looking for someone who truly gets results, I highly recommend Kimberly.

D

I've live in a TCG Property for a few months now. First of all, TCG was one of the only places willing to help us relocate from out of state. Many other companies required us to do everything in person, where as TCG was able to do everything electronically.

Recently, the ac in our unit stopped working. I have never had a Property management company respond so quickly!! Eric came out the next day to look at the unit. In my experience, other maintenance persons slap a bandaid on the problem and call it a day.

Not only was Eric efficient and no nonsense when it came to fixing the issue, he is incredibly friendly and professional.

We had a new ac installed within 2 days of putting in a maintenance request. I have never had an issue resolved so quickly.
I will update if there are any issues in the future, but so far, TCG has been the best company I've dealt with.