Sprinter Laguna Niguel - Laguna Niguel, California

Alireza R.

I had the absolute pleasure of working with Tarek at Mercedes-Benz of Laguna Beach, and I cannot praise him enough for the outstanding service he provided. From start to finish, Tarek went above and beyond to make sure I had a seamless and stress-free experience, something I unfortunately cannot say for Fletcher Jones Mercedes-Benz.

To give some context, Fletcher Jones told me that the noise coming from my brakes was a “known issue” and that I “should’ve read the forms” before buying the car. They outright lied and claimed there was nothing they could do, which was completely inaccurate. Their dismissive attitude and unwillingness to help left me incredibly frustrated. Enter Tarek—he was a complete game-changer.

Tarek immediately took the time to walk me through every step of the process, ensuring I fully understood what was happening with my car. He provided constant updates, calling me regularly from the moment I dropped off my vehicle. He was transparent, communicative, and genuinely cared about resolving the issue rather than passing it off or making excuses.

What really stood out was how he went out of his way to accommodate my needs. Despite me not making an appointment for a car rental, Tarek took it upon himself to arrange one for me, which was a huge help. This kind of proactive service shows his commitment to going above and beyond for his clients. He doesn’t just follow a script or “go by the book”—he actually takes the time to understand and meet the individual needs of his customers.

Tarek’s professionalism, honesty, and dedication to customer satisfaction are unmatched. He truly exemplifies what exceptional service looks like and has restored my trust in the Mercedes-Benz brand. Thanks to Tarek, I know I’m in good hands whenever I bring my car to Mercedes-Benz of Laguna Beach.

If you’re looking for someone who will treat you with respect, communicate with you every step of the way, and go the extra mile to ensure your satisfaction, Tarek is your guy. He is a true asset to the dealership and a shining example of what customer service should be. Thank you, Tarek, for making a potentially frustrating situation an outstanding experience!

Jose C.

Muy bueno y amables los empleados

Barry G.

Great MBZ Sprinter van dealer

Steve M.

Richard W.

Kim G.