South Lake Tahoe Vacation Rentals by Vacasa - South Lake Tahoe, California

Mary G. R.

BEDBUGS. I stayed at "Danish Forest Retreat" in Carnelian Bay, Unit 22. I rented directly through Vacasa's website.

First offense. The listing did NOT indicate there was ongoing construction occurring on all outdoor walkways to the condo - you would have to walk through mud to get to the front door. Next, because of construction, the hot tubs were closed, which was a major point for us choosing this location over others for our vacation.

Worst of all, I woke up after the first night with 17 bug bites. I believe they are bedbug bites because bedbugs characteristically bite in lines. Google it. Fleas, mosquitos, and ants do not do this. I would attach the photos to the Vacasa listing as well to warn would-be renters but of course Vacasa doesn't let me. Hopefully people will Google "Vacasa reviews" and see them here.

Of course my guests and I were terrified of bringing home bedbugs with us, so we all had to strip in the garage and put everything immediately into a hot washer and extra long hot drying cycle. The bedbug bites are one thing - the psychological aspect, the fear of infecting your own home, is much worse.

Vacasa refuses to acknowledge it even after seeing my photos. They stated they were unable to find bedbugs. I guess my bites that overnight and in the pattern of bedbugs just came out of nowhere 🤷🏻‍♀️

I attempted to work with Vacasa to settle this issue, and I was offered a measly 10% discount.

Save your skin (literally). Actually enjoy your vacation. Don't rent vacasa.

N. M.

Dealing with Vacasa in South Lake Tahoe is always a HORRIBLE experience. If you can avoid renting from them, do. They are too lazy to allow ANY early check ins- even if your unit has been vacant and clean for days. They do this because they would have to track when a room is clean and have the parking pass in the room. The local tahoe staff are too mindless to be able to figure out a way to allow early check ins and put the guest 1st. All they’d have to do is have parking passes for clean rooms at the front desk instead of sending someone to all of the rooms at 3pm.

Barbara L.

Bathtub covered in dirty footprints and hair. Bathroom rugs were filthy. No bathroom towels. Towels from previous guests were left there. Mop lying on the dining room floor.
Towels were brought over about an hour after I called, so that helped.

Yogi B.

HORRIBLE AND FRAUD VACASA . STAY AWAY FROM THEM.
We had a booking for 6/21/2024 to 6/24/2024 . After 12 hours of drive , when entered the apartment it was smelling weird
The carpet was very old , stained and ripped.
Apartment had dated and broken furniture pieces.

The listing pictures and the actual apartment we got were not the same. The listing pictures on VRBO had nice new carpet, upgraded kitchen and furniture . Whereas the actual.apartment was totally different.

NO Air Conditioning at all anywhere in the apartment and this was not mentioned at booking.
Horrible and pathetic customer care service when we reported the issue.
Not even worth a SINGLE STAR
STAY AWAY FROM VACASA THEY ARE HORRIBLE !

Wasim W.

Our friend group booked a Vacasa property for a ski weekend in South Lake Tahoe and were looking forward to staying at this property as it looked nice and had all the things we were looking for. Unfortunately, that's where the pleasant experience ends.

This property "management" company lacks the most basic humanity and customer service skills. When there was a national blizzard notice issued for the South Lake Tahoe area and road conditions are being described as "life threatening," Vacasa refused to provide a refund. Claiming that this is a "fluke" and does not constitute a refund. This money hungry property management company is more concerned about making a quick buck off customers than their safety and security.

When attempting to get hold of a supervisor or someone in management that could maybe be more sensible and help resolve this issue, the reservation specialist (Melanie) put me on a long hold, with no one picking up the phone on the other end. I have tried contacting management several times and get thwarted by the reservation specialists.

If you're looking to rent a place in South Lake Tahoe, and are going through VRBO or AirBnB and see Vacasa as a rental property, DEFINITELY do not book here unless you're okay with losing your money and being treated to the worst customer service possible in the face of a dangerous and hazardous condition.

I would give them zero stars if I could. Unfortunately, being forced to give them 1 star is even too much to their credit.

Will never be renting from this property again. Oh, and make sure you read the other person's review about bedbugs at some of their other properties. What a joke of a "management" company.

Bryce E.

Booked a house with a group for March 6-11. A few weeks out, Vacasa informed us the the house was no longer available as the owners had decided they were going to use it during that time. So we worked with vacasa to switch into a different property.

6 days prior to our trip, we were again told that we would not be able to stay in the house that we had recently switched to, and we’re given the options of either having to pay for a more expensive property in order to keep our group together, or switching into two separate houses and paying less. We chose to split up, and get some $ back.

Upon arriving, one of the houses had no electricity and Wi-Fi, which ended up taking two days and many phone calls to sort out.

All in, it was a very disappointing experience. We were also unable to receive any sort of compensation/partial refund for the property with no electricity for the first two days.

Also, one of the homes had instructions on how to turn off the bear wire guarding the property. After following the instructions, the first person to touch the wire in attempt to enter the house was still electrocuted.

Oscar H.

Absolute joke of an institution. Had to move houses 6 days before our stay because they didn’t communicate with the owner of the house. In the house we ended up staying at my buddy was tazed by the bear fence that was not taken down/deactivated, electricity did not work in all but 2 outlets for the first day and a half (unsure if the two are correlated).

Isabelle M.

Absolutely wonderful experience with Vacasa in Tahoe. They were incredibly responsive, and went out of their way to track down my brand new headphones that I had forgotten, and mailed it back to me the day after we checked out. So grateful for their incredible hospitality!!