Scott Properties Group, Inc. - Los Angeles, California

Julia S.

i recently moved out of their 2415 federal ave apartment in west LA after being a tenant there for 3 years. I honestly couldn't say anything bad about this company, and especially the building owner, Kellie. The tenant portal is super convenient and easy to use to pay rent and for maintenance requests. We also got a reply about a request within one day and the problem was solved almost immediately. They always sent us proper notice when something was happening on the property and they would have to come by. We substituted a tenant after the second year and it was super easy to work with them editing the lease agreement. The move out process was easy and we got basically our whole security deposit back other than a cleaning fee which we were told would happen so we didn't bother paying for one beforehand. I can't speak to other properties but from my experience, these other reviews do not accurately reflect the company and I truly felt lucky with the management we got because i know it's not always the case.

Laura L.

If you’re considering moving to one of Scott Properties' buildings, I would advise you to think twice. While we genuinely LOVE our neighborhood and have wonderful neighbors, our experience with the property management has been disappointing.

One of the most glaring issues is the lack of communication. We've encountered broken promises repeatedly, which has led to a feeling of neglect. For instance, our washing machine has been a constant source of frustration; the last time it broke, it took almost two months for them to get it fixed. In urgent situations, such as when we faced a smoke/fire hazard, the response was disheartening. When we called for assistance, we were simply told to submit a work order online, with no immediate help offered.

Moreover, the management team has in the past entered all of the apartments unannounced, and claimed notices had been posted but "blew away in the wind" which is doubtful for 10+ units.

Although Scott himself seems kind and I believe genuinely wants to assist, the support team surrounding him has been consistently disappointing.

Justin Y.

Horrible Move-In Experience at 10750 Palms Blvd

I had a terrible experience moving into 10750 Palms Blvd. The apartment was not cleaned, had a horrible smell, and required major repairs. Despite bringing these issues to management and the owner's attention, they refused to take responsibility or make the necessary repairs. I had to call the Los Angeles housing board inspector just to get some of the repairs done. For the amount of rent I’m paying, I expected an apartment in impeccable condition. I would not recommend this place to anyone—beware before signing a lease here.

Todd A.

We’ve had a great experience with SPG, so much so that I felt compelled to open Google Maps and write a quick review for them.

Whenever we have a maintenance issue, they’ve promptly fixed it and communicated timelines immediately. Their online portal is especially helpful for this.

Tonight we were locked out of our unit at 11pm and unfortunately there was no spare key - Carlos found us a great locksmith on short notice and took care of the whole situation, even urging the locksmith to make us (the tenants) happy and prioritize getting us into our home above all else. This was a night and day experience compared to any other landlord I’ve had.

Paul W.

Shocking! building employees are sending thieves to the tenants apartments to steal tenants jewelry,computers,purses etc... and others valuables(thieves were caught in camera!) and company management denies to provide security! Policy was contacted and will now investigate the crime! Cars have been vandalized and stolen,Not acceptable! They don't care!!! All tenants are living in fear!!! what a nightmare!

Anna

We completely changed our plans to accommodate a tour in the middle of the day and they cancelled our tour 5 minutes before we were supposed to tour an apartment. They said the apartment had been rented. They couldn’t tell us there was already an application in process so we wouldn’t waste our time?
Dane is the only good agent from this group!

Ali C.

Very professional and easy to work with company! We worked with the as vendors and the process was seamless and smooth. If you're looking for caring professionals, this is your sign!

Taylor I.

Terrible, and shady management company. BEWARE. You will apply for an apartment. Not hear from them for three weeks. Tell you you’re not qualified. Have you submit a co-signer, and then tell you afterwards they don’t accept out of state which is unheard of. They farm applications.

Also there is another Scott Properties that is legit and these guys created an LLC with the same name. They’re simply crooks.