Christina Michel
1/5
I was in contact with the General Manager/Vacation Operational Specialist, Alexis, for the Henry House (managed by ROHOGO Rentals) during the first week of November of 2023, as I was inquiring about having a photoshoot conducted at the location. At first, although very short and elementary in nature, I received responses via email, but they soon became far and few as the days drew near for me to travel to the Alabama region. I called time and time again (no solicitation: these calls and emails were all at least a week out from one another), and the promise of reaching out or calling me back was never fulfilled. I was, throughout the entire ordeal, a willingly paying customer, but the General Manager seemed a little discriminatory after time went on.
A week before I was set to travel to Alabama, all forms of communication stopped: Alexis refrained from answering my calls, and did not answer any of my follow-up emails. Flat out just ignored me. Completely unprofessional: I was completely inconvenienced due to the fact that this pre-arrangement fell through. Luckily, a Director of Sales at a boutique hotel was informed of my predicament, and she was able to accommodate free-of-charge.
If you are thinking of making accommodations at The Henry House in Guntersville, AL, please don’t. I can’t even imagine how the hospitality is at that location, given my experience. Truly disappointing. I completely understand if one did not want to, or could no longer, accommodate a service, but completely ignoring a customer without reason is just nasty.
