River Region Rentals - Montgomery, Alabama

Project Management

Extremely rude and unhelpful. They don't want to do anything themselves. Will just rely on emails and after renting, just the online form. After we vacated, they did not even bother to come for a walk through and handing over of keys and fobs. Did not even ask where the keys and fobs were. Just changed the locks and fobs and deducted inflated costs from our deposit. They were paid rent on the clock.
I wish there was an option for a zero star.

Sandra Jackson

Believe the bad reviews! I witnessed first hand of the blackmailing of a family friend because of their bad review, which is no longer up because they were threatened. They are horrible at getting repairs done and only care about receiving their money. As a landlord myself, some of their charges are ridiculous and flat out wrong. Be careful with the "Godly" people and check other review sites first.

Megan King

Do not recommend renting from this company! When we first moved in, the house wasn't cleaned properly. There was grease on the cabinets in the kitchen. The space between the cabinets and ceilings was disgusting. Blinds in the house had nicotine residue on them and they smelled like smoke. The stove had never been cleaned. Repairs on the walls looked like my two year old toddler done them. The carpet was so dirty I couldn't walk around in socks or they would be ruined. It was an inconvenience, but we cleaned it ourselves. Maintenance was our biggest issue. We fought with this company for 4 months about the a/c unit. Our power bill was over $500 because they wouldn't have someone properly fix the unit. When they finally attempted to change the unit, we left for the night because it was hot and I have 2 small children and 85 degrees in the house wasnt ideal. After we were told repairs were finished, our family of 4 returned home on a saturday evening to our house being over 100 degrees in the house! We tried calling maintenance and the rental office but couldn't get anyone to answer for over an hour. When we finally got in touch with someone, they informed me that it was after hours and wouldn't even be thought of until Monday morning for us to open some windows. This instance put major stress on my dog and ruined a majority of the shelf food we had (spices, bread, cereal) and not to mention the power bill. The a/c wasn't installed properly and was "cooling" the house with hot air, so it constantly ran. There was a Crack in the master tub that was leaking water underneath and getting the bedroom carpet wet, it took them 3 months to send someone out to even look at it. I was paying for a 4 bedroom 2 bath home and didn't have access to one of the bathrooms for 3 months. Our stove stopped pre-heating to correct temperature in sufficient time. We were told to find our own repair company and we would be reimbursed for up to $250 after proper papers were sent in. After all the mess I put up with while living there, I was so ready to move. I spent three days cleaning that house from top to bottom so that we could get our deposit back. I washed walls and baseboards. We even patched and painted where we hung the tv and pictures. I mean I had this place looking brand new. I did all this work for nothing. They didn't give any of the deposit back. They charged me $700 for the remaining of a 30 day notice. I told them in February that we'd be moving at the end of March/beginning of April and they told me to call back when I had an exact date. We called March 19th and told them we would be out by the 5th and paid $250 prorated rent for that time. However, none of it was in writing so they got me there. They told me that they put it in on the 19th out of the kindness of their heart. Then they are charging me almost $600 for prorated paint for 4 years! When I questioned them about it, they said that it costed $2300 to paint the house and it should last for 4 years and that it was painted before we moved in. So they charged me for normal wear and tear! The paint they used was flat paint and it's really hard to wash flat paint and the lease says normal wear and tear is okay. It's wild how all the charges add up to the exact deposit amount. When i mentioned this coincidence to them, they told me that it was done out of generosity because they could have charged more. I was so fed up with the house before I left, I forgot to take photos. It was definitely a lesson learned and I will be more vigilant in the future. If you deal with these people, take extreme caution and keep receipts!

4tarrel

I rented through RRR for 5 years and I must say they are the best I’ve encountered! Lydia and Austin are truly amazing! From the day I moved in until the day I moved out Ms. Lydia & Mr. Austin were there when I needed them! The few minor issues I had regarding repairs I reached out to them and they responded immediately and communicated with me in a friendly and caring manner. No matter what I needed they were available for me and got things done very fast! The only reason I moved from the property was due to the neighborhood itself deteriorating but other than that I would have proudly continued to rent through this company!

S. M. Pettus

We recently rented a home from RRR in Wetumpka, we would definitely recommend renting from this company. NICE AND PROFESSIONAL. We're going to miss you, Lydia and Austin.
Be Blessed!!!

B Perks

There is an issue with my AC unit where it struggles to cool my apartment and it runs all day, on automatic, nonstop. I called the office for an update on when someone can come out and efficiently diagnose the problem. I was able to speak to Austin the first time I called. I received a charge for $139.85 to change the filter from the first company that came out. I called that company which quoted me a completely different and much lower price. I asked Austin what I was being changed for and he very rudely stated that, “…because someone had to get in their truck and come over here.” I emailed requesting the invoice over 24 hours ago with no response. Another company came out after the first one and they add something which they stated the AC unit was slightly low in. Neither companies have resolved the problem of my AC unit struggling and running all day.

My bill will be record high since it’s running all day. The temperature outside has gotten in triple digits and therefore I cannot just turn it off. I’m leaving this review because this company has a history of ignoring my calls and emails even when I was being harassed and threatened by a woman that was not on a lease here. They moved seemingly reluctantly on the issue which resulted in multiple 911 calls and a warrant being signed on the woman for harassment. I was denied the owner’s contact information although it public record (MPD informed me) I was encouraged to move rather than the woman that was not on lease being banned from coming on the property. Lydia and Austin were very insensitive about the issue and I had to call for updates on that issue also.

I hope this review will help this company schedule for someone to come out and see what’s the issue with the ac unit and provide better and more respectful responses to the tenants. I prefer not to have to call them for anything but that’s just not realistic at the moment.

T Givan

I rent a property in Wetumpka from this company. We put in a work order due to the refrigerator not freezing. They sent a list informing us to call a technician out, pay for the service and they will reimburse us. I explained I work out town during the week, I have a 73 year old mother that has to keep her insulin in the refrigerator and have food there for her to eat. Why yall can't call and pay to get it repair completed as you should. There is nothing in our rental agreement that states we get repairs done and be reimbursed. They advised that is all they can do. We had take our food to a neighbor house.

quan johnson

Hello, to all interested in renting from this company. Lydia is a great person with so much patients and professionalism. I am relocating from GA and yy company wasn't able to schedule my relocation without an address in AL.Well Lydia was waiting for about a week or so for my leasing office to verify my rental history. She informed me that my application was first and no need to worry. She thought of everything possible to help with my move. In the end my leasing office never verified my lease resulting in me not being able to provide an address for relocation to my job. Lydia still provided me with an option. Even though I have to wait until im officially in Montgomery she assured me that I still could rent a property in the near future. To some people this may be a small gesture but in my eyes its important to know that customer service is still alive and well. Thank you Lydia for your assistance and willingness to help in my transition.