Realty Now Property Management - Beachwood, Ohio

T L.

Polite and patient on the surface, shady and negligent in practice. They returned my deposit after I insisted they confirm that the utilities worked and a gas leak had been fixed (saying "maintenance checks it" is not the same thing), since they wouldn’t let me view the unit again until after signing. All I wanted to know was that it was safe and habitable. It's important prospective tenants be aware of the following: They will not allow you to do a final walkthrough prior to signing. They will expect you to sign that you accept the unit "in its present condition" without necessarily knowing what that condition is. The lease (which has more than a couple typos, by the way) does not state that they will fix anything on the review checklist which you get AFTER signing. And in hearing others' stories, it's pretty clear you'd have to move Heaven and Earth for them to address anything, despite however much they reassure you otherwise. Maybe the more expensive properties get better treatment, but after touring quite a few of their places, I certainly wouldn't entrust them to oversee my property. Mary is an absolute gem though and deserves 5 stars.

All of the above "claims" are documented. If I am "disgruntled", "dissatisfied" or "unreasonable", it's because I demonstrated awareness of the law, read my lease, and have basic expectations for safety. Avoid Realty Now Property Management like your life depended on it, because it very well might.

Vignesh R.

As an out of state real estate investor, I initially had a tough time finding a good property management company in Cleveland. I had worked with 2 property management companies before and had a tough time renting out my unit. After switching to Realty Now, I’m grateful to be working with Andrew. He is very responsive and helpful. He suggested to do some quick repairs to the property at an affordable cost, and the home was rented within 5 days of listing. Definitely recommend Andrew and his team for their amazing work!

Anitria H.

If I can give this place 0 stars I would have. Sept 4th I moved in and due to an unforeseen medical situation, I had to take the unit on the 1st floor. Unfortunately for my family and I. I was told
By Brent that the apartment was as is because the place hadn’t been cleaned. I saw the unit and it looked pretty decent. I was informed any maintenance request would be honored. Upon move in, we noticed the toilet had poop in it and the handle was broken. A new handled was sitting on top of the lid. Can’t be replaced. Other stuff I noticed too, like paint chips everywhere. I exchanged keys and whoever this lady is that works there was beyond rude. She told me since I took the apartment as is, legally they aren’t responsible for repairs. Words were exchange and Brent got involved and became very irate putting his hands in my face and etc. No one has come out to fix the toilet. Fast forward, mice were spotted in the kitchen and when we investigated it, this is what we found. This entire apartment has mold everywhere and paint chips everywhere. Mold is even in the stinky freezer and the refrigerator is going out. There’s no lighting in front of the building nor the inside. This entire building isn’t safe and mgmt needs to be put on blast! Slum lord at its finest! I know for certain they wouldn’t live her nor put their loves ones here as well. Don’t RENT FROM THESE PEOPLE

Update: Gas stove-Oven wasn’t working. I had to get on the floor to lit it. Maintenance came and fixed the oven. A piece is broken inside the oven. No word on replacement. Now the oven is literally scorching my food and bakeware. Oven gets so hot that I burned myself on the handle and my leg from the heat. When I pulled the oven door down. I have steam heat and what do you know, barley any heat comes out. Maintenance came out, he’s a hvac guy, doesn’t know how to fix a steam heater. I noted that on my work order. A fuse blew while I was blow drying my hair. Contacted 24 hrs maintenance and no response. My mom is oxygen 24/7. Light company wouldn’t come out because it’s an internal issue. My niece and I had to go down to Freddy Krueger lair to find out fuse box. Everything is mislabeled. We found and turned power back on! Nothing regarding fixing the walls, ceilings and windows has been fixed nor has a conversation been had. I will be uploading photos everyday of our living conditions. Not to mention I was hospitalized last week due to the mold and lead in this apartment and I have a rare lung disease. There are no lighting in the hallways..it is PITCHED BLACK. That’s a huge SAFETY ISSUE. They don’t care. It’s all about the $$&

Update: the light in the hallway finally got fixed. All it needed was light bulbs! You read right. As far as the other repairs. Nada. Cleve hts housing inspector came to my residence 3xs and no work has been done. Two contractors came and submitted their bid. No luck. Refrigerator is still acting up, the refrigerator technician never came out. Electricity is a joke. Can’t use griddle and have mutiple TVs or space heater on, you will trip the circuit. Boiler needs to be replaced. Not going to happen. The crack in my bedroom is getting deeper and spreading

Sundeep M.

Absolutely horrendous management company!!! They consistently fill the property with terrible tenants, leading to one eviction after another. The property manager is completely unresponsive, with zero communication. It took them months to provide any update on the status of the property. Their incompetence and negligence are beyond unacceptable.

Gal O.

Andrew and his team great! Worked with them for almost 3 years until we sold the property. We worked with anonther firm before that we weren't happy with, Andrew was way better. Very professional, gave us ease of mind. Pleasure to work with, highly recommend them!

Cory B.

Super impressed! Home was clean and the leasing agent was super friendly. Kitchen sold me and came with appliances! Very happy.

Char C.

Will take your application fees never run any checks or references and then denies you. And when you try to talk with them the staff is flip and dismissive. I’m starting to think they are simply taking money from people regardless.

Nick M.

I have had such a great experience with Realty Now Property Management in my search to find a place! Excellent team and beautiful home, would highly recommend to those looking!