Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union (Redwood Shores Community Branch) - A Comprehensive Overview

Located in the heart of Redwood City, California, the Provident Credit Union (Redwood Shores Community Branch) is a premier financial institution that offers a wide range of services to its members. With over 25 years of experience, this credit union has established itself as a trusted and reliable source for all financial needs.

Main Services

• Credit Union: Provident Credit Union offers a variety of credit union services, including checking and savings accounts, term share certificates, and investments.
• ATM: Members can access their accounts through Provident's network of ATMs, located throughout the San Francisco Bay Area.
• Bank: Provident Credit Union provides a full range of banking services, including loans, mortgages, and insurance.
• Financial Consultant: Members can work with a financial consultant to create a personalized plan for achieving their financial goals.
• Financial Institution: As a credit union, Provident is a not-for-profit financial institution, owned and controlled by its members.
• Mortgage Lender: Provident Credit Union offers competitive mortgage rates and terms, making it an excellent choice for homebuyers.

Location and Access

The Provident Credit Union (Redwood Shores Community Branch) is located at 210 Redwood Shores Pkwy, Redwood City, CA 94065. This branch is easily accessible by car, with ample parking available. The building is wheelchair accessible, with a wheelchair-accessible entrance and parking lot. Members can also access their accounts through Provident's online banking platform or by visiting one of the many ATMs located throughout the area.

Featured Characteristics

* Wheelchair accessible entrance and parking lot
* Cash advance available
* Competitive interest rates on loans and mortgages
* Personalized service from experienced financial consultants
* State-of-the-art online banking platform

Practical Information

* Phone: 6505917845
* Website: providentcu.org
* Hours of Operation: Monday - Thursday 9:00am - 5:00pm, Friday 9:00am - 6:00pm, Saturday 9:00am - 1:00pm

Customer Reviews

Provident Credit Union has received an average rating of 3.4/5 stars on Google My Business, based on 15 reviews. While some members have expressed satisfaction with the services provided, others have noted that the credit union has changed its policies and procedures in recent years, affecting their overall experience.

* "I have been a member of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manager and, one staff are Awesome except the manager is not." (4/5 stars)
* "This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a mini rewards program, it's been a disappointment." (2/5 stars)
* "I've been with PCU for 10 years and have always been satisfied with their service. The staff is friendly and knowledgeable, and the online banking platform is user-friendly." (5/5 stars)

Overall, Provident Credit Union (Redwood Shores Community Branch) appears to be a reputable financial institution that offers a wide range of services to its members. While some members have noted that the credit union has changed its policies and procedures in recent years, the majority of reviews suggest that the credit union provides excellent service and is a great choice for those looking for a reliable financial institution.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.