ProActive Professional Management - Lake Forest, California

Sab Sab S

What a complete nightmare, if I had known that this HOA was everything but "ProActive" I would of not even bought my condo. They are not only unresponsive, steal your money and do nothing to improve the community but they don't respond to emails. When you call you get a rude lady, Marcy, with a horrible attitude. This is the highest HOA fees in the area and the community looks horrible. Broken roofs from the 1970's with tarps termite infestation, trash on peoples balconies and they do nothing about it. They do quick fixes (after complaining for months) and don't even communicate with you regarding what work is being done (if any work at all), contractors just show up while you are at work. "Proactive" is really good at stealing/pocketing your money. I understand that the Board of Directors are the main ones responsible, but "Proactive" has an obligation to communicate and follow through. If you are lucky to get a response they say "we are working on it and this will be discussed" well there is never a solution and nothing is discussed. Unfortunately due to such poor management, we are selling our condo and getting out of there after owning it for only 1 year. Do your self a favor and please do not do business with this company!

Wendy Cardone

Their answering machine comes on and I have left several messages. Moved in our townhome in July and this is the worst HOA I have ever encountered. I have been living in my new place since July 1st and can’t get a gate code. When we moved in I was given the code for the vendors and using it until one day they changed the code and locked out our trash company. I didn’t even know I needed a code connected to my phone. There is nothing more frustrating than leaving messages with no response. So rude and unprofessional.

Toby Spencer

Wow, I am just shocked by the ignorance of Amy Thoms who previously reviewed "ProActive Professional Management" which has prompted me to write my review. She is clearly confusing her associations board of directors with her associations management company. Most people know, that when you buy a home in an association, it's their "Rules and Regulations" that governs what's allowable and not. Then your directors have the responsibility to engage the enforcement of those rules. So for instance, when the Thoms residence is breaking said rules, now it cost the association the time, money, and letters mailed to them with demands to correct those actions.

She's in actuality, ragging on her elected board of directors. However, perhaps she should be thanking them for volunteering many hours of their time doing this thankless job.

All the issues she mentions appears to have nothing to do with her management company. She even blames them for a mistake HER escrow company made. My advice to Amy, is to remove the review, as it's silly, demonstrates a clear lack of knowledge, and irresponsible. Also, consider taking up your issues with your board.

I know nothing of her association or board of directors, but I do know about ProActive PM. They are widely known to be among the most professional community management companies in Orange County. They also volunteer their time in leadership roles including past and current terms as president of Community Associations Institute, Orange County chapter. I have personally spoken with their staff numerous times including Laura, Brian, Elva, Shanne and others, and have found them to be nothing but courteous, prompt, and professional and would recommend them highly for community management services.

Robin March

Proactive is very proactive in all issues I have . They are quick and very responsive in all my concerns and problems. Great and reliable customer service.

Dave Oursler

Excellent staff. Very professional.

Israel Lara

Landon Fornelius

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