Precision Enterprise -

Ravi Patnayakuni

I bought an Angie's List Big Deal that was for up to 40 sq ft of Tile or Backsplash. The deal specifically included demolition of existing tile/backsplash, preparation of surface and installation of new tile with some allowance for tile. It included labor and material (limited allowance for new tile).

One of the biggest problems in dealing with the vendor is communication. Calls go to voice mail suggesting that you text. The response times are erratic. When I requested call back, the vendor would be unresponsive. Text messages would be cryptic and not useful for closing the loop on communication.

First the vendor insisted that no material was included in terms of tile. Since we wanted choose our own backsplash we agreed to purchasing the material ourselves which took some time. We though we will work on the allowance for new tile later with the vendor.

We finally scheduled the installation. The vendor never came to do a measurement or to ensure that the new backsplash material was adequate or in general to survey the work involved. On the scheduled day, the vendor texted that an emergency had come up and the installation had to be rescheduled. Again through text, we were informed that he would come the next day for the install.

The installer come the next day, I showed him the details of the deal, he looked at the material. He informed that he would have to take down the old backsplash and install new drywall and then install the new backsplash - all of which were listed as included in the deal. He told me that he would be back with the required material - for drywall. The vendor then texted me that after surveying the work, he would not be doing the work unless Angie's list paid him more. His worker never showed up, I wasted half a day going back forth with texts and he did not call back despite my requests to have a conversation. The vendor insisted that the Angie's list purchase was just for installation and that no demolition work or drywall work was part of the purchase. I got in touch with Angie's list and they informed me that the vendor was not going to honor the deal.

Bottom line from the experience.

The vendor does not communicate well and does not want to talk to work through the details making it possible for unexpected issues to come up.

Even though he sold a deal through Angie's List, refused to honor the deal.

Is unprofessional in that he did not do an assessment of the work, did not inform us directly that he would not be doing the work, inconvenienced us for two days where we could not use the kitchen, simply upped and left leaving us hanging for nearly a day.

Finally, note that Angie's List will not hold the dealer responsible for the deal and let him walk away.

Chrissy Barbee

Had my bathroom totally redone did a great job on the tile shower and tile floor. Would recommen this company to anyone very frendly and on time service...

Rose King

Did not complete work, paid for a new roof and it still leaks and he has not given back any of my money to fix it. Do not hire.

Shane Parsons

Great company to help you build whatever you need.

Gary Williams