PMI Indianapolis - Noblesville, Indiana

Stephanie K.

John was very helpful with application for my husband and myself. The process really wasn't long for go through but we're some hiccups along the way but we managed to get through it in the long run. And John Perez would phone to find out certain things from my family. We appreciate everything he has done.

Shakura A.

Don’t waste your time I applied and was approved they reached out and said I had two options pay a double security deposit or use a guarantor. I decided to pay the double security deposit. Then they told me that was no longer an option I had to use the guarantor, the guarantor denied me so they told me to use a Co-signer I did just that and they approved her until PMI added me on the application. If they denied me why would you add me on the application that was approved? Cool she got denied as well because they added me. My co-signer has great credit and income and I have great income fair credit they made us pay $120 in fees just to tell us if we can’t use a guarantor we can’t rent with them after giving me two options. They are jokes!!!!

Austin C.

John was a very respectful guy to give my application going. And I am very happy of where I live. Maintenance is very great they come the same day when your request in.

Tyran W.

I love working with this company. Albert has been extremely helpful also is very organized and thorough and always comes through when I need it or good at problem-solving. He does great with executing, communicating and organizing everything that is asked of him or that is needed done and great to work with.

Dominic S.

Update 1/28/25

I was charged $1500 for a water bill. I just found out it was the toilet that was left running (must have got jammed). The only people that were in there were these guys' workers who checked and worked on the house. How do I know that used the restroom you ask? I went to check the house after the work was done and found left over toilet paper rolls in the trash cans outside. They didn't have the decency to make sure the water wasn't running before they left. Response from the company? "We regret to inform you that he utility company did not approve a discount on the bill." In other words, you're stuck with the bill and we won't be providing any help. Hey, I get that it's on me as the owner but man, it's just another example of their lack of care for the customer.

FAIR WARNING:
UNLESS YOUR PROPERTY IS MOVE-IN READY EXPECT TO BE PUT ON THE BOTTOM OF THEIR PRIORITY LIST. They were the worse service provider company I have ever worked with (and I have had to deal with xfinity lol but yes, worse).

Reasons:
1. They either need to hire more employees to handle the amount of properties they manage or they simply prioritize the ones that will make them money the quickest. Now, don't get me wrong, I understand it from a business side that it makes sense but when the feeling of consistent neglect is shown time and time again, its time to reflect on customer experience and not just your bottom line.

2. I paid them over $6000 in total to get my home they were managing to "get ready" for marketing and it took them almost 2 months to start the work. The excuse by the time I started pressing them in Dec was that it was too cold for the workers. I hired these guys at the end of Oct and it took them about a month just to give me a bid to sign off on.

3. I found a potential renter who ended up needing a qualified cosigner but rather than thinking through and working as a team with their business partner services, they had the client pay almost $500 in application fees (if not more). As someone that works in a higher level management, this reflects a huge lack of care for people and was the last straw for me. I understand that we are in this business to make money but there is a line that needs to be drawn which I felt I needed to, so I ended up firing them as my property manager provider as they did not align with the vision I fight to show my clients.

4. Don't expect them to take responsibility. After days and weeks of trying to resolve some of these things and at the very least hoping to hear some responsibility taken, all I heard was excuses and empty promises.

I'm sure the people working there are great people as I appreciated talking to John, Jun, Chase and Albert when I did get a hold of them but how the entire thing is managed is very below par.

Sue C.

I'm EXTREMELY
GRATEFUL 4 UR
KINDNESS AND PATIENCE...
NOT MANY HUMANS LIKE THIS
ANYMORE John was helpful
And helped this Older lady
Get through it.
Thank u

alan P.

My apartment was recently placed under new ownership with PMI Indianapolis, and since day one, they have been nothing but flexible, courteous, compassionate, and caring towards all of my needs as a tenant. Sarrah Candelario helped me in a tight situation and I will be forever thankful. All the staff that I have communicated with have been patient and understanding and will go out of their way to keep their tenants happy

Sang E.

Very good experience with Chase , Jun and Beth. They all have patience with me, explained all the processes. Good team. Thank you!