MSK Management Llc - East Orange, New Jersey

handler W.

We order on line said it was ready he get it to delivery guy that very poor management Domino’s on Chester pike in Ridley park should be closed down it not first time they did this

Ralph S.

I wish I could give this company ZERO stars...Saturday March 20, I ordered food for my family thru the Domino app around 9:30 pm, and it said my estimated delivery time was about 10:16, according to the Tracker. When it said the driver had left the store (6 minutes away), I stood in front of my house...imagine my surprise when the app said "delivered"...but, I was standing right there and no one showed up! I gave it about 5 minutes, and when no one showed, I called the store. And was on hold while I got dressed....was still on hold as I was driving to the store...was still on hold as I walked in the the location and phones are ringing...38 minutes in total. I asked the person at the counter where my food was, since it wasn't at my house...he tells me "it's being delivered"...I ask him why it says it was delivered almost an hour ago, he tells me, "it's busy and the app gets overwhelmed". By this time my family hasn't eaten, I'M IRATE, this guy doesn't seem to care, and when I tell him I'm going to the Management of this store, he says "I really hope you do complain, maybe then they will get me some help". He keeps offering me a refund, but by now, it's almost 11pm, and my family still hasn't eaten. Someone else in the store says the driver is on my way to my house with the food, I call my wife and she says they someone is just dropping the food off.

I drive back home, and I'm not in the house TWO minutes when my son tells me that it's the WRONG PIZZA (I ALWAYS order BBQ sauce instead of tomato sauce because my son is allergic, and I ordered chicken and there was no chicken at all on this) after he's taken two big bites. Now, I'm ready to explode. I grab the pizza, get dressed(again), and jump back in the car. I show this guy the sticker on the box, then tell him to look at the pizza...AGAIN, he offers me a refund. It's 11:45...my family still hasn't eaten, and my son is at home with a reaction to the tomato sauce. I tell him to make me another pizza AND another Cheesy Bread, because the other ones are sitting home cold and uneaten. I watch him make the pizza and stick it the oven, and I ask him if that is the Wisconsin 6 Cheese I originally ordered..."you said chicken"! WHAT THE F%#K!!! He just read the sticker of what I ordered...he makes ANOTHER one...by the time we get home with the food, it's after Midnight. RIDICULOUS. And, NOT ONCE did this person at the store apologize, not once. He tried to blame me having the wrong pizza on the the app as well...I asked him if the app made the pizza, or did he....

I tried calling MSK Management, but it seems they take the same approach as the store...they don't answer the phones either. I was on hold for about 10 minutes, when it told me to leave a message. Upon further looking, seems they have a class action lawsuit against them for not paying their workers properly (I guess that's why the counter person made the comment he did), but I plan on contacting Domino's Corporate with this, since this is not the first time I've had an issue with this location; I let the first one slide. I also plan on contacting my bank and disputing all charges on my card ( I spend over $40 including delivery fee and tip...I HAD TO GO GET THE FOOD MYSELF!), and posting this story on all my social media platforms.

Do yourself a favor...if you wan't Domino's in the future...DON'T GO TO THIS ONE!

Pilar L.

You warn them about issues in their store and ignore you. They think they know best but they dont. They treat the people they dont like terribly, and kiss the butts of people who are stealing from them and do what they want like Gods. They dont have priorities.

Beast570

If your looking to be a slave MSK got you covered. They said oh come work as a driver you be paid up to 20 an hour. No one's tipping anymore so good luck with that then there's the extra gray area they don't tell you till after your hired 8 dollars an hour but if you open you have to make the sauces cut brownies do dishes help get food out of the cooler stock the soda cooler sweep the floor mop the floor then driver for 5 hours using your personal car while and insider starts at 13 an hour and all they have to do is make pizza so why do drivers start at 8 an hour and have to be a slave for 8 an hour while insider gets paid more. Then they wonder why people don't stay most jobs are 10 to 12 an hour around here. You don't even get a bonus for being the fastest driver which I've been for 3 months. Just come be a slave with inflation and the price of gas it's not worth it. I love my GM he's an amazing guy also there Gare more worried about number like labor DM been sent home because our Dm only cares about her bonus Saturday night got slammed 3 drivers had 9 order on deck DM tells manager to send a driver home because labor was to high all they care about themselves and not the lower guys. Best advise good company but they don't pay well for current circumstances and you just get ripped off in the end 400 dollars after 2 weeks is not a lot of money now a days.

Zach B.

Horrible company to work for. Any dominos run by these scum needs to be avoided at all costs. Ask them about their class action lawsuit

chris R.

They don't fix the issues at there domino's they just allow them to continuously screw up orders

Adaiana R.

Very unsatisfied order a pizza at 4pm and its been 5 hrs since and still here they were quick to charge my card but NOT to deliver within a quick time frame i waa only 2 blocks away if i can rate it a 0 i will was never delivered

Anthony V.

A minor issue takes months to resolve.