KOALA - Brooklyn, New York

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KOALA Vacation Home Rental Agency: Your Premier Choice for Relaxing Getaways

Overview: KOALA is a distinguished vacation home rental agency, health resort, and holiday apartment rental service located at 10 Grand St, Brooklyn, NY 11249. With a wide array of services including resort hotels, ski resorts, timeshare agency, and wellness hotels, KOALA caters to diverse travel needs and preferences. The agency stands out with its commitment to customer service, offering online appointments, onsite services, and requiring appointments for certain services.

Location: Situated at 833-562-5226, KOALA's address is conveniently located in Brooklyn, NY, making it easily accessible for both local and international travelers.

Website: For more information and to book your stay, visit go-koala.com. This user-friendly platform provides detailed descriptions of properties, pricing, and booking options.

Specialties: KOALA's specialties include:

• Vacation Home Rental Agency: Offering a variety of vacation homes for families and groups seeking a home away from home.
• Health Resort: Specializing in wellness and health-focused accommodations.
• Holiday Apartment Rental: Providing stylish and comfortable apartments for holiday stays.
• Resort Hotel: Luxurious resort hotels perfect for those looking for an all-inclusive vacation experience.
• Ski Resort: Ideal for winter sports enthusiasts with access to top ski resorts.
• Timeshare Agency: Serving as a trusted timeshare provider for fractional ownership opportunities.
• Wellness Hotel: Offering a retreat for those seeking relaxation and rejuvenation.

Other Points of Interest: KOALA emphasizes personalized service, requiring appointments for certain bookings to ensure the best experience tailored to individual needs. Their online appointment system makes it easy to schedule a consultation, and onsite services ensure that guests have a hassle-free stay.

Opinions and Reviews: KOALA boasts an impressive average opinion: 4.7/5 based on 308 reviews on Google My Business. Customers consistently praise the company's fantastic customer service, noting the warmth and genuineness of the staff. Many highlight the agency's ability to resolve issues efficiently, demonstrating a commitment to customer satisfaction beyond their control.

Recommendations for Potential Clients:

Booking Process: For those considering a stay with KOALA, it's recommended to start by browsing their website for available properties and amenities. Utilizing their online appointment system can streamline the booking process, especially for those with specific requirements.

Customer Service: One of KOALA's strongest points is its customer service. The staff's willingness to go above and beyond, even for issues not directly related to the agency, sets them apart. This dedication can assure potential clients that they'll receive personalized attention and support throughout their travel planning and stay.

Troubleshooting: Although few complaints are reported, KOALA's reputation for resolving problems swiftly is noteworthy. This suggests that any issues that may arise during a stay are likely to be handled with efficiency and care.

Privacy and Security: When booking through KOALA, guests can rest assured knowing that their personal information is handled with care, adhering to industry standards for data protection and privacy.

Accessibility: Given its location in Brooklyn, NY, KOALA is easily accessible, making it an ideal choice for trave

👍 Reviews of KOALA

Jon &. C. C.

5/5

Fantastic customer service! Its so refreshing to call and speak to a real, live person and be treated like they genuinely care. When the resort made a mistake on my reservation, Koala went out of their way to find a solution, even though it wasn't their fault. I would definitely book through Koala again.

Tracy R.

5/5

Stayed in a deluxe 2 bedroom unit in Orlando. The resort was very nice and the condo very clean with everything as expected. We had delay our arrival a day due to a hurricane coming through but they were very accommodating. I was just notified of a refund for one night and I didn't even ask! What awesome customer service!

Brian M.

5/5

Great customer service! So surprised to find such a great find as most timeshare matters are challenging, but Koala's team (shout out to Natasha) helped me with a booking in the most efficient and helpful way. Kudos to Koala's customer service team!

Christopher K.

5/5

We were so thrilled to find KOALA and their resort bookings for our upcoming trip to Kona. We booked into our favorite stay, saving over $1000 dollars with KOALAs amazing rates. We were taking our dear friends on their first trip to the Islands. Sadly, a month ago, our friends now in their 80s, both began experiencing serious health complications. With tears in their eyes, they told us they wouldn't be healthy enough to go. Reluctantly, we called KOALA headquarters today and Natasha was so kind, understanding and gave us exact information on our refund details. I've rarely experienced such excellence in service - especially regarding a refund. They have earned our repeat business and I hope this review gives you confidence to book your stays with them. Thank you Natasha, and thank you KOALA! YOU WILL HAVE OUR FUTURE BUSINESS!

titandog45

5/5

I have been using Koala since 2023 for my vacation planning and the service they provide is excellent. Staff members are quick to respond and are very informative and helpful. I will continue to use this service and highly recommend!

Harriet F.

5/5

Amazing service from Koala...so rare!!
I booked one of Koala's properties through Airbnb but soon realised I'd booked the wrong dates. I called Koala's Brooklyn number in the late afternoon US time/evening UK time shortly after making the booking. Despite my query relating to the Airbnb platform, Natasa took the time to listen to my query and assure me she understood the urgency, due to airbnb's cancellation charges. Natasa assured me she would speak to the right team and I would hear back from someone in the next hour. Less than 15 minutes later Gwen messaged me on Airbnb to explain how to cancel the booking to get the full refund, as I had only booked a couple of hours before. Gwen was incredibly helpful and the full refund was issued very quicky. Natasa then helped me to rebook my stay for the right dates. My family and I are very much looking forward to our stay in a Koala property! Outstanding service from Koala that is so rare nowadays. Thank you

dennis Y.

5/5

A great place to vacation. Has all the amenities you have Disney world across the street: pools and spas at your convenience.

Rose P.

5/5

Grace and Laura saved my vacation! I booked a property months ago to travel for a wedding in June 2024 for myself and my family (including two young kids) . I booked a property through VRBO. The day before our travel, I received a phone call from the property saying I would have to move rooms on our second day. I obviously expressed concern about this and the "manager" at the resort was very nasty and said I had no other choice. I called Koala and they did everything in their power to rectify this situation. Grace received my first phone call and was very helpful and took action immediately. Laura took over and called the property to explain that this is not acceptable. However, she received a similar response. She advised it would be best to change properties and she booked a different resort for us which exceeded our expectations. I will definitely be using Koala for all future travel. They handled this bad situation quickly and efficiently. Do not hesitate to use Koala for al your travel needs!