Charmsey
1/5
Well, I was leery about paying an application fee to this company, and it turns out my feelings were warranted.
My roommate and I both have service animals, and I had called to see if it would be worth applying or not. The secretary, Joyce, informed me that she didn't know, but her guess would be that it wouldn't be worth it.
That said, I reviewed their policies once more. I saw that they accepted service animals with provided proof, so I decided to give it a shot as we were in a tight situation, and she had said she wasn't sure.
I called each day from turning the application in, despite getting the feeling that my calls were not welcomed. There was very little dialogue each time, and to say I felt as if they cared would be a horrible lie.
The weekend came and went, and then today we received an email that was very short and uninformative. It said:
"This email is to inform you that your application to rent the above referenced property was not approved and you will not be able to rent from us.
Thank You"
So, of course, I called to figure out exactly why this was. I thought maybe we could clear up any questions they may have, or at least have an idea of what set us back.
The phone wasn't answered by Joyce, but the man who goes over applications and such. I'm not sure if it was Scott or not, but regardless, he stated that we had been denied because there was an application before us.
I told him that I had been told we were the first applicant, and he quickly back tracked and said that he should have said that the homeowners chose an application they liked better.
So... ultimately. I feel lied too. I should have gone with my gut, and not given them any money. I've dealt with a few property management companies over the last couple weeks and all of them have been more friendly, welcoming, and up front with us than this place.
Between him, and the email, it seems they have no interest in helping us any longer. Not that I had the feeling they ever had any interest. Not to mention I don't think they clearly have any qualms about lying to you.
All in all, just be careful you guys.
UPDATE/RESPONSE:
This response was honestly a waste of your time. If you're going to respond to critique of your business, you could at least touch on the SPECIFIC points made by the person who attempted to do business with your company.
Instead, you just use a cookie cutter response. I'm not surprised though, given the fact that whoever I spoke too on the phone deliberately lied to me and then back tracked when I called it out.
As I said, the secretary specifically told me that we were the first applicant, and that there was a woman who had been approved prior, but that she changed her mind last minute.
The man I spoke too on the phone said that there was an applicant before us-- which to me not only implied it is a first come, first serve basis, but that either he was lying, or she was lying (didn't know what she was talking about).
Once I mentioned what the secretary had said, he quickly seemed startled and changed his story, and all of a sudden it was that the property owner found an application they liked better.
WHICH is all fine and well. Yes, we liked the home. Yes, we were hopeful, but I don't just write negative reviews because I didn't get my way, and I feel your response kind of implies that.
I am genuinely disappointed with the experience AFTER the fact. When I called to inquire as to WHY our application was denied (because the email I received was short and "sweet"), I was given nothing. Just a man who either didn't know what he was talking about, or was lying. Either way it rubbed me wrong, and it was unprofessional.
If I had received a more concise and direct answer as to WHY our application didn't fit the bill, I wouldn't be writing any of this now.
Furthermore, your company didn't seem at all interested in helping us find a home that would work for us then, or in the future. The email was very rude, given that we paid a fee.
So please, do not trivialize genuine critique. Instead, learn from it.
