Hansel Volkswagen of Santa Rosa - Santa Rosa, California

Joe M.

Recently had the opportunity to again experience the top notch service by the folks at Hansel Volkswagen. We’ve been so happy with our Atlas Cross Sport we purchased there last year we came back for a new Tiguan. The whole experience from sales to finance to service is excellent. Michael in sales and Keena in finance worked like a machine to put this together for us and Kirstin and Nick in service continue to deliver. Thank you to all at Hansel Volkswagen for taking the stress out of the process. Highly recommended.

Scott A.

I've been going there since 2014, never had an issue with the cars or the staff. The staff there is extremely friendly and very professional. I've always had a great experience whether or not I'm in the sales department or the service department. Everything runs smoothly and the service is fast. No complaints here. Highly recommend

Clare E.

Jason is a superstar! We had an incredible experience purchasing our new vehicle at Hansel VW, thanks to Jason in sales and Keena in financing. No pressure, genuine guys who held our hands through a very important purchase. The whole team made us feel like family! I truly believe they have clients best interest in mind and respect the emotions that come with such a big decision. I appreciated the follow up and take great comfort in knowing I can reach out for any future concerns. As far as the car goes, yes, we are head over heels in love with our new ID4! Thank you.

Cior W.

Hansel will waste your time, excessively. Do NOT send your car to their service department unless forced to by lease or contract. They don't provide accurate info or set expectations professionally. Ask me about my wasted morning...

Maddy S.

thanks for being so helpful Ben! i appreciate you going the extra mile to take care of me & my dog getting a ride to where we needed to go after selling our car... and for helping to get me the best price possible!

Eric M.

Had a great experience working with Peyton and the Hansel team over 2 days. This was my second time dealing with Hansel VW as we purchased my wife’s car here a little over a year ago.
Day 1: came in, test drove the VW I wanted as I was exploring 6-8 different vehicle options. After the test drive was quickly delivered pricing and finance options. Not pushy or trying to lock me in the chair for hours like other car dealerships just to uncover total pricing. Was there a total of 30 minutes from entry to exit.

After leaving I was sent a follow up message with a video from Peyton doing a full walkthrough of the car and features to be able to show my wife later that day.

Day 2: I decided overnight the value was there and they respectfully worked with me through some gentle negotiating and came to a price we were both happy with. Upon arriving Peyton had the vehicle pulled around to take my wife out for a test drive. I committed quickly now that we had an agreed upon deal.

Typically here is where there is a lot of dead time but the team minimized that and had friendly conversations to not treat me just like a transaction.

From entry to exit was a total of less than 3 hours. Unheard of in my experience with other car dealers.

Highly recommend the team here! Peyton helped me with most of it, Marci was kind and helpful at the front of the store, and (I believe his name) Patrick even came up for a quick chat in the middle. All were great to work with.

They are honest, hardworking and respectful!

Thanks again for everything Peyton!

Tony D.

Just called for an advertised 1997 toyota 4runner. I want to buy it. They said NO! I offered Full price. They say NO! Lol. They say it's a black Friday sale. I have to wait another week until next Friday, and it's first come, first serve! What? This is not Walmart or Target. I need a car now. So they offered other cars. Not the one I wanted. Complete false advertisement. Reporting this to the CA department of consumers affairs.

Steven H. A. R. E.

Having been to various dealerships in years past, this one definitely seem more professional and pleasant. Peyton was amazing, I'd highly recommend that you talk to her if you want to buy or lease a VW.