Grapevine Property Services LLC - Rohnert Park, California

Katie S. T.

This “management” company, has condo complexes that have mold on the outside of them, we’ve contacted multiple times regarding this. They haven’t come to look at it once.
Our back deck’s support beam is cracked and bent, they also haven’t done anything about that. They don’t seem to be concerned about their properties or the state that they are in.

jeffrey H.

You can never reach anyone by phone. Why do all the reviews above one star say local guide by the name?

Arsenal 1.

Rude, terrible organization - impractical, demanding and have no clue they actually represent the owners of the condo. Avoid at all costs.

Swati S.

A scam management service utilitzed by Fountaingrove Ranch Master that is harrassing lot owners that properly maintain their lots. Giving 1 to 4 day notices and then hiring their own crews, inflating hours worked and billing owners ridiculous fees to profit off of.

Steve H.

Haven't had lawns mowed in 2&half weeks,shrubs above windows.we pay$568.00 hoa fees monthly. Where are the landscaping people.came out today,mon.may 6th.thet blew some blowers around &left.lawns look long &unkept.why we pay &get no yard service?fix it!°

Rob M.

Very rude customer service. Defensive and dismissive. Removed a kayak, said they put a notice on it, never saw it. Go by the kayak to my car everyday! Could've put a notice in mailboxes about a valuable item like this, she said it would be too much trouble and time consuming. I asked her to treat me like a human being and be kind and helpful and she hung up on me!

My car was right next to the kayak, so I went by it everyday and never saw the sticker they said they put on it. It seems it fell off or got removed. They sent me a pic of the sticker and on it it said that the vehicle would be towed and would be able to be returned for a fee. Also the notice they put out said that I unregistered vehicles, specifically boats would be "subject to tow" and said nothing about any items being discarded!

Most recently they put in new mailboxes and we weren't informed so when we saw the old mailboxes broken open (before the new ones were put in), we thought that they had been burglarized. I had a package that was delivered (notified by seller), that is still missing. I went to small claims for the boat, but they aren't taking cases til next year... 😳 Also costs a $30 to file and have fill out forms.

All this has been a nightmare to deal with, lost sleep and time writing, talking, calling and going places to try to get resolution. At least Grapevine seem to be more polite on the phone, that's one good thing that has come out of this anyway!

andrea K.

I have been selling Residential Real Estate for 7 years and Grapevine is BY FAR the BEST HOA I have ever worked with. When you call there you get a live person who is very friendly and ready to help you with your needs. If the lady who answers the phone doesn't have the answer, she will put me on a brief hold and come right back with the answer. In addition to this, the process of acquiring the required HOA documents for an escrow was seamless. I dropped off a check and uploaded the required forms to their on line system and in 3 days I had all of the required documents in my email. I wish all HOA companies ran this smooth and I hope to be able to work with them again real soon.

Aurora M.

This management company works with Willow Park HOA in Rohnert Park and they have unfair and almost predatory towing practices. While they have a sign on the front of the property stating that permits are required to park there you would think that means people that live there, and for numbered stalls. They have multiple Visitor parking's on the property and as long as you don't over stay the 12 hour limit you should be fine to park there if you are visiting... WRONG. Last night my car was towed from the property for parking in the visitors parking spot, while VISITING my sister, because you require a permit as a visitor? They have no signs stating so. How do you get one if they don't provide extra parking passes except for the residents? Are residents of the HOA supposed to never have people over? If so they need to get rid of the visitor parking or put up clearer signs. They contract with a parking enforcement company and ACE Towing. Read reviews for ACE towing, they are so dirty as a company I'm surprised this company is associated with them. It shows you what they truly care about. I was there for less than 3 hours. Wayyyy under the 12 hour limit. It cost $470 to get my car out from ACE and they only had it for an less than 2 hours. They are vultures all of them!