Grand Mountain Rentals - Grand Lake, Colorado

Jennah H.

If you're looking for top-notch service from folks who truly know the area, skip the generic recommendations from a bot and go with Grand Mountain Rentals! Their local expertise and personal touch make all the difference—renting with them is like getting insider access to the best the mountains have to offer. Thanks so much GMR Team!

Brittany L.

We had an amazing time staying at their Moose Pond Rental. It was a great space for our family. We did run out of propane on the Fourth of July and I’m only mentioning it because I saw another review about the propane. Maybe have two tanks so there is a reserve? Overall it was an amazing experience!

Mike H.

Perfect stay! We will be coming back. Convenient location in downtown Grand Lake.

Hugo L.

Stay away from this company, you will pay for an expensive cleaning fee that obviously they charge for nothing.
We did late check in for our cabin, but next morning we noticed the cabin was not clean at all, coffee maker was dirty, also the cups.
Bed sheets was not washed, stains and dog hair all over the place. Also underwear from the last guest.

When I did my complaint they just ended up telling me that her inspector did not noticed all this things before we get in, and when I asked for my cleaning fee refund and showed the evidence, they just said that evidence is not enough, and told me next time ask for a "not pet friendly cabin"

This company is far from professionalism now, and urge a new management, because obviously some people here are not doing there work

Oh yes, all this pictures are not enough evidence for them, but are a warning for you

Kevin R.

Buyer beware - we booked a reservation through VRBO stating a cancellation policy of 100% refund on the listing.

The small print of a separate terms sheet they require you to sign, near the last page, lists a $52 booking fee and $50 cancellation fee...this was NOT on the VRBO listing or confirmation from VRBO, which very clearly stated:

"House Rules

Check in after 4:00 PM
Check out after 10:00 AM

Cancellation Policy

100% refund for cancellations requested by Jun 3, 2025 at 11:59 PM (property's local time)."

I am escalating through VRBO - I am shocked they allow management companies on their platform that intentionally deceive customers for a quick cash grab on cancellations.

I am cancelling 75 days before arrival, and they are withholding $102 in my deposit reimbursement. Shady business practices - stay away from this company.

Their responses have been passive aggressive and they cite a small-print policy that was NOT part of the original VRBO listing. This has only recently been added to VRBO listings. They are spinning this as a VRBO issue - do not be confused, this is directly hidden from the host listing that VRBO displays. I am disappointed VRBO still includes this management company which has 2.7 stars on Yelp.

Buyer beware - if you see this company on VRBO/Airbnb I would advise looking for other properties (we have booked many in the Grand Lake area and have had wonderful customer service experience).

Zachary K.

Since I am being made out to be a difficult/scheming customer, I would like to clarify my review.
I did not ask for a refund because of the loud daily construction (Yes, there is a small mention in the fine print that it was a possibility, but it was tucked in at the bottom of the very long description)
I asked for a discount due to the fact that when we attempted to use the "clean" oven, it immediately began smoking and filled the cabin with black smoke. When I contacted the company to make sure it was safe to use, I was told I would receive a call back to let us know. No one EVER followed up on this, and since we did not know if it was safe to use or not, we decided to find other options to feed our kids. Replacing those meals was quite costly and when we asked for some sort of discount because of this issue (this issue, not the construction) we received a very rude and condescending response from management. Kristie really should not be allowed to interact with people.
I was going to leave it be, but since my character was attacked let me just add that the bedding was coated with dead gnats and the deck off the bedroom was unusable due to it being completely swarmed and infested with bugs. The bedroom curtain did not close all the way, which was problematic due to the regular traffic going past it all day. Also, the stench from the water/shower was absolutely nauseating.
Say whatever you like in response since that seems to be your MO, but this is not how paying customers should be treated. You said you did everything to accommodate us, but that is a bald faced lie. You did NOTHING to accommodate us. You couldn't even be bothered to respond to our concerns.

Chandra B.

Great company to work with. Helpful and great rates on rentals. The ladies in the office were very nice and helped us find the best food and drinks in town.

Faith W.

Wow what an experience! We are from Florida so we know nothing about winter. We loved the old-school feel of checking into Grand Mountain Rentals on the boardwalk in downtown grand lake. The ladies there were tremendously helpful! They gave us packets of information, snowshoe hikes to take, snowmobile rentals, restaurants and answered a ridiculous amount of questions that we threw at them. We stayed at a lovely cabin it was clean it had all the amenities that we needed! The town was lovely and was very relaxing.!! We are already planning our trip for next winter!!!