Aaron K.
1/5
I usually try to find the positive in most situations, but after my recent experiences at Coco Palms, managed by First Security Investment Co, I feel compelled to share my story to hopefully prevent others from enduring similar frustrations.
The primary issue that has led to my dissatisfaction stems from interactions with a staff member named Evelyn Reeves. Unfortunately, her demeanor can only be described as outright rude, showing little interest in providing the necessary assistance or understanding towards tenant concerns. This is not the level of service one would expect from a reputable real estate agency, especially in a city like Los Angeles, where the standard for tenant relations is generally high.
Beyond the personal interactions, there seems to be a broader issue with the management's willingness to address and resolve tenant issues proactively. The lack of support and empathy from the management, particularly from Evelyn, has significantly impacted my living experience at Coco Palms.
It's disheartening to write such a review, as I had high hopes for my time at Coco Palms. However, the reality has been far from satisfactory. I sincerely hope that First Security Investment Co takes this feedback seriously and considers making substantial improvements to their staff training and customer service approach.
