E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: Your Comprehensive Guide

The E-ZPass Customer Service Center, located at 375 NJ-21, Newark, NJ 07114, United States, is a vital hub for users of the E-ZPass electronic toll collection system. This center is designed to provide efficient and convenient assistance to E-ZPass customers, ensuring their experiences with the toll collection system are seamless.

Main Services

Account Management: Customers can create new accounts, link existing accounts, and manage their personal information at the center.
Transponder Support: Staff can assist with obtaining, installing, and troubleshooting E-ZPass transponders, the small devices that enable electronic toll payments.
Toll Payment Assistance: Customers can pay outstanding tolls, update their payment methods, and set up automated payment options at the center.
Lost or Stolen Transponder Replacement: If a transponder is lost or stolen, customers can obtain a replacement at the center.
General Information and Support: Staff members are available to answer any questions customers may have about the E-ZPass system, its policies, or its usage.

Location and Access

The E-ZPass Customer Service Center is situated at 375 NJ-21, Newark, NJ 07114, United States, in the Ironbound neighborhood of Newark. This location is easily accessible by car, with ample parking available on-site. The center is also wheelchair-accessible, with a designated parking spot and an entrance that meets accessibility standards.

Public transportation users can reach the center via NJ Transit buses that stop nearby, including the 13, 26, and 80 routes. The Newark Broad Street Station, served by NJ Transit's Broad Street Line and various bus routes, is approximately a 15-minute walk away.

Featured Characteristics

On-Site Services: The center offers a range of services on-site, allowing customers to complete their transactions and obtain assistance without needing to visit other locations.
Wheelchair Accessibility: The center is designed with accessibility in mind, ensuring that all customers can access its services and facilities.
Toilet Facilities: A toilet is available on-site, providing a convenient amenity for customers.

Practical Information

The E-ZPass Customer Service Center operates Monday through Friday, from 8:00 AM to 5:00 PM. It is recommended that customers arrive before 4:00 PM to ensure they have enough time to complete their transactions, as the center does not extend its operating hours.

Customers are advised to bring their E-ZPass account number, vehicle registration, and a valid form of identification when visiting the center. Payment for outstanding tolls can be made using cash, checks, or major credit cards.

For the latest information on the center's services and operating hours, customers are encouraged to visit the official E-ZPass New Jersey website or call the center directly at 888-288-6865.

Positive Aspects from Reviews

Despite an average opinion of 1.6/5 from 2428 Google My Business reviews, several customers have highlighted positive aspects of their experiences at the E-ZPass Customer Service Center:

Efficient Service: Some customers praised the center's staff for providing quick and efficient assistance, particularly when dealing with complex issues.
Knowledgeable Staff: A few customers commended the staff's knowledge of the E-ZPass system and their ability to provide accurate and helpful information.
Convenient Location: Some customers appreciated the center's location, noting its accessibility by car and public transportation.
On-Site Services: A few customers mentioned the convenience of being able to complete all their transactions on-site, without needing to visit other locations.

While these positive aspects are encouraging, it is important for the E-ZPass Customer Service Center to continue focusing on improving its overall customer experience, as reflected in the lower average opinion score.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.