Clubhouse - Louisville, Kentucky

Mohamed S.

I had a terrible experience with Clubhouse Apartments. Their communication is completely unprofessional and disorganized. They don’t give you what you’re entitled to, and they seem more interested in exploiting you than providing a good service. The place was dirty, and it’s clear they don’t care about cleanliness. On top of that, they forced unnecessary charges on me and took advantage of the situation. I wouldn’t recommend this place to anyone! Avoid it at all costs.

TJ H.

I want to leave a review for Tara, who works at the Clubhouse in the front office. She is just the best, she's always on hand to answer any question I have and to help in any way that she can. She does a great job and I'm glad that she works here!

naomi M.

my experience at the clubhouse has been pleasant. the people at the front office are always helpful especially Tara Ladd. she’s great! she always helps me with my mail and packages and she’s very nice to talk with.

Mara G.

Not an apartment community I would live at ever again. I'm checking out other options for next year because of management never being available and the time it takes for a maintenance request to be "resolved". I hate it here. DO NOT SIGN...RUN!

Kai T.

WARNING: Especially International Students and Future Residents: Beware of Differential Treatment and Neglect in Resolving RATS Issues. DO NOT RENT BEFORE YOU READ THIS!!!

𝗣𝗹𝗲𝗮𝘀𝗲 𝗿𝗲𝗮𝗱 𝘁𝗵𝗶𝘀 𝗿𝗲𝘃𝗶𝗲𝘄 𝗰𝗮𝗿𝗲𝗳𝘂𝗹𝗹𝘆 𝗯𝗲𝗳𝗼𝗿𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻.

As an international student, I feel compelled to share a cautionary experience regarding the differential treatment I have faced in this apartment complex. Not only was my concern about the persistent rat infestation brushed off, but I also noticed a stark contrast in the way my issue was handled compared to that of my American roommate.

I strongly advise international students to be wary of potential neglect and differential treatment before choosing to live here. Please consider my review carefully before making any decisions.

From the moment I moved into this apartment, I hoped for a fair and inclusive living environment. However, the handling of the rat infestation issue shattered those expectations. While both my American roommate and I reported the problem, the management displayed a clear bias in their response. Despite my repeated complaints, my concerns were not taken seriously, and the infestation was left unresolved. In stark contrast, my American roommate received immediate attention and action from the management, leaving me feeling neglected and discriminated against.

The differential treatment I experienced is disheartening and raises serious concerns about the management's commitment to equal treatment of all residents. As an international student, I expected to be treated fairly and have my concerns addressed promptly. However, it is evident that my voice was silenced and my well-being was not prioritized. Such discrimination undermines the trust and comfort of international students and creates an unwelcoming living environment.

Living with rats is not only unsanitary and hazardous but also a violation of our rights as tenants. It is distressing to witness such a stark contrast in the response to similar issues based on nationality or background. The management's failure to address this discrepancy is deeply disappointing and calls for immediate action to rectify the situation.

International students, who are already navigating a new country and culture, should not have to face differential treatment and neglect when seeking resolutions for issues in their living spaces. I urge the management to reflect on their practices, address this concerning discrepancy, and provide equal treatment to all residents, regardless of their nationality or background.

Before considering this apartment complex, international students should be aware of the potential for differential treatment and neglect. Finding a living environment where all residents are treated fairly and their concerns are taken seriously is essential. Please take my warning seriously and consider alternative housing options that prioritize fairness, and prompt issue resolution for all residents.

The first time I reported the rat problem, the management assured me that they would take immediate action. However, nothing changed. After enduring this horrific situation for weeks, I reached out again, expressing my dissatisfaction and emphasizing the urgency. Sadly, no substantial steps were taken to resolve the issue.

In a last attempt to rectify the situation, I contacted the management for the third time. Unfortunately, their response was no different. The management's apathy towards the persistent rat infestation has been extremely frustrating. The management offered a nasty apartment and told me to move there. However, this does not solve any problem because the current room where I live is cleaner than the one offered. As a tenant, I expected a prompt and effective response, but it seems my concerns have been ignored.

Please think CAREFULLY! Because one you sign the lease, it is IMPOSSIBLE to GET OUT!

Janell P.

I got my keys this past Sunday to move in to a 1 bed. Mind you, these 1 bed rooms are not cheap compared to louisville average rent. Me and my mom went up to the room I was assigned and immediately the smell was overwhelming. After this disappointment, it took about 10 seconds for us to realize that the apartment was crawling with roaches- 20ish dead AND alive ones. the clubhouse ended up offering me 1 night in a hotel refunded after we waited around for about 30 minutes to finally speak with someone in management. I broke the lease, and have been without a place to live in a hotel for a few days now. The hallways were also disgusting and the bar stool given was very dirty. Of course this is all resolved because I was allowed to break the lease over this, but I think people should know what they’re getting into. it was a huge waste of my time and caused the first few days of classes to be really stressful. I am attaching a few pics of the roaches, but there are more. They were in the carpet too. I felt very disrespected that I was given hope for a safe and clean place to live and then was with full confidence given the keys to an apartment so blatantly dirty and infested.

Lillian K.

This was probably one of the worst places I’ve lived and I’m used to living in a college dorm. The staff is horrible and rude. They seem to think they can walk all over residents. The ginger one was probably one of the most rude people i’ve encountered in a while. The place stinks all around, the hallways and stairwells smell like pee. There are used blunts and cigs everywhere . There are stains and such all over and this is just the hallways and stairwells. The inside of the apartments smell like cat pee. We have wires sticking out of our walls. Within 2 weeks of living there we had a leak in our ceiling that we put service request in for and they were cancelled. Water and dry wall were falling from the ceiling and they did nothing to help us. It significantly got worse and they didn’t care.

Renesha B.

Overall I’ve had an amazing experience with the clubhouse. Your CA , Talea, was very helpful in assisting me with all needs as well as quick and efficient with any callbacks! Great community !