Brookdale Echelon Lake - Voorhees Township, New Jersey

Robin B.

I’m not sure who is writing positive reviews about this place. They are severely understaffed and have had several different directors in the past five years that cannot fix it. I’ve reached out to Ian Yannuzzi, an executive at Brookdale several times but the problems persist.
There is a mouse problem. I have to ask for my mother’s room to be cleaned every time I visit (and I visit at least weekly). Her laundry isn’t done on scheduled days and no one is held accountable. I highly doubt they shower her on her scheduled days and I often have to do that as well. Her clothes, toiletries, treats and other belongings go missing despite everything being labeled. I’ve heard every possible excuse from the staff as to why this is.
My mother was moved to memory care (after she wandered out the unmanned unlocked door at 3 am in the rain) which they charge more for but don't round on the residents any more often despite the fact they remove their call bells from them.
Do not put anyone you love here. I’d move my mother from here but the only thing that’s more broken than this awful place is the US healthcare system.

Tanya M.

Finding the right assisted living facility can be quite a daunting task. I couldn’t be happier with the quality of care and services that my family member is receiving. Brookdale takes pride in providing person-centered care, practicing ethics, and having a clear mission statement. Having my loved one in a location that is accessible for daily visits from friends and family is invaluable. I can’t thank the Brookdale management and staff enough for providing my loved one and family with support during this very difficult time in our lives.

George S.

So appreciate that they were willing to work w my limited budget. Most assisted livings just hang up - or worse tell you that you can eventually go on Medicaid and then move you out when you're out of money. Echelon has been more than fair and I enjoy my new apt.

dd B.

Run!!! I would not take a dog to this place. The memory care floor is a mess -the smell of urine hits you in the face as soon as you get off the elevator. They walk a fine line between assistant living and memory care. They try to sell you on this place like a used car salesman and you get nothing. People have passed here from neglect. My family member was in a few places and this was the worst. The turnover for workers is alarming and the medical team does not have a clue what they are doing. My family member was taking to the hospital and they sent us to the wrong hospital. Half the time the phone is not working. Please keep looking especially if you are looking for the memory care they are truly not cared for it's a disgrace!

Victor T.

My mother is happy here. Sure, all assistef living facilities have issues but my Mom is treated very well and they react fast with medical issues and ALWAYS call me.

Dawn E.

My mom has lived at Brookdale Echelon Lake for 17 years and those years have be wonderful. We have seen lots and lots of staff turnover and as sad as it is to see them - another lovely human fills the spot. The nurses have always been professional, kind and incredibly supportive. During times of sickness - if I can’t be there - the nurses are. The front desk staff has always been great - the community is kept clean and attractive by our very hard working aides and maintenance staff. Our event coordinator is fun and full of life. She keeps the community busy. Check it out - I think you will be happy!

Wayne M. (.

I have volunteered at other assisted living facilities and this place is like family! With Kelly, Josephine and Trish’s leadership, the staff is very attentive to the residents’ needs. Vicky, Len and Leny are some of the team that can be relied on when things need to get done.

I’ve noticed that many of them enjoy Melissa’s activities, especially ‘Take-out Thursday’s, casino days and the new pool table!

Upon walking in, Pat is there to greet you with a smile. And Donna’s professionalism and passion shines through all the time.

During various holidays, I’ve seen the Executive Director Kelly, help keep the building’s motto, ‘Believe With Heart’, going strong by recognizing both staff and residents with different themes, such as candy Peeps on Easter, letting them know that they are her Peeps and Cupcakes designed like turkeys on Thanksgiving that lets the staff know they’re appreciated, just like family!

I highly recommend Brookdale Echelon Lake Assisted Living!

Joel C.

While on my journey looking for a place for my grandmom, I came across this beautiful lake view building !! I was doing a tour with my mother and saw all the programs for the residents!! The Activity Coordinator, Melissa, was very helpful n learning of the programs and fun events coming up!! The initial walk through there was a very smiley women by the name of Pat, She welcomed us and showed us around the lower level of their building, the dinning room was spacious and clean and the outside is nice as well!! The view is amazing and the staff were very nice!!! I would definitely recommend this as your loved ones home sweet home!!