Bentley Cadillac - Huntsville, Alabama

June Golden

Took my car to Bentley to have repairs done after a car hit me in the rear at a red light. They made the process easy. Had my car ready in 5 days. It looked great. I am a happy person now. Thanks Bentley for your quick service.

John Kennedy

I’ve been a Bentley customer for a little over three years, and while I used to feel confident in their service, my recent experiences have been deeply disappointing. Communication has been sporadic at best, with delayed responses and minimal updates, even when my vehicle was with them for over a month. When I finally got it back, I noticed condensation in the headlight—a new issue that I brought up immediately but was dismissed. I’m still awaiting a call from the service manager as stated by Scott via text.

Loaner vehicles and transportation, which I relied on during these long waits, were inconsistently arranged, leading to significant delays and interruptions to my schedule. It’s disheartening to feel that the customer service here no longer aligns with Bentley's promises. I hope they take steps to improve, but sadly, after this experience, I may need to consider other options.

Patty Smith

Very difficult to make an appointment for routine service with the new “do it online with this link.” Thankful that Kirby finally called me & helped with my service needs & scheduling. When I arrived at dealership for service I waited over 20 mins for someone to check me in. Thank you to Hector who finally walked up & asked if I had been helped! There were about 4 other folks waiting also. Seems like with reservations made before hand that Bentley could make sure there were enough staff to check in cars. On the kudos side, my car was ready very fast!!

Mike W

Recall notice on my GMC truck was promptly taken care of by Bentley Service Department. Scheduling, drop-off, and pick-up was painless and efficient.

Rich Muldoon

Called late on a Thursday afternoon regarding a steering assist and cooling issue. John had the vehicle in the next morning first thing and back to me before the end of the day.

Jeff Scott

I worked with Hector Analista in the service dept for my last visit. He did an excellent job, very polite and willing to help. My vehicle was ready ahead of schedule and he kept me informed all the way. Thanks Again Hector

Green Eggs And Ham

I took my Cadillac in for the transmission as the light was illuminated for roughly a month while on the road traveling. I asked them to check the transmission fluid as well as the oil and to change the oil as the gage read it was due. I also asked them to check the tires as the tire monitor light was on as well as add air to the tires as the pressure for each was low. I was returned the vehicle on 0% oil life, all 4 tires were the same pressure as when I drove it in with all being between 29 and 33lbs. When I departed the dealership it was a Friday evening. I called and spoke to Hector on Monday who I had dealt with the week prior. He said they checked the levels of the oil and the transmission fluid and both were fine claiming this is what I asked, just to check the levels without doing anything about servicing the vehicles needs or being asked if I even wanted these items needing service to be serviced. Strange. I specifically stated should anything need changing such as the oil to please go ahead and take care of it providing permission up front. After telling me the levels were fine on the phone he added they’d be happy to change the oil if I wanted to bring the car back. I’m not sure what the levels have to do with 0% oil life. He then stated the transmission fluid could not be checked as it was a sealed compartment despite telling me they checked the levels which were fine a minute prior. Both conditions cannot occur at the same time: the levels of a sealed compartment cannot be checked but the levels were checked and are fine are not synonymous statements. Hector stated I could bring the car back in and they’d be happy to change the oil reiterating the levels of the oil were fine. Again, not the point. He also said they could then add air to the tires but as stated to me the tire monitor warning light could not be disengaged unless each tire monitor was replaced at a price of roughly $600 which I passed on replacing. Again, I knew about the tire monitor system as I was informed on Friday. The point was that I was told everything was taken care of including oil change, if needed, tire pressure and filling low vehicle fluids, none of which happened. Since they had the car for 3 days and it was disassembled I had Bentley Cadillac do the bushing repair despite being a higher price than in town. The bushing cost was roughly $50, labor @ $670.00. Given the lack of service in actually servicing the vehicle, I would not recommend this dealership for repair work, unfortunately.

Joseph Patterson

Well, where to begin on this amazing experience from start to finish? I purchased a 2012 Cadillac SRX premium on 04/13/24 from Mitch Flowers II and from immediately beginning he did such an amazing job with finding the right used vehicle to fit my budgeting needs. He offered amazing tips and advice and transparency including friendliness. We arrived to the dealership and he had everything waiting on us. Car was ready to test drive and everything was moving along. We loved the vehicle and found that the drivers mirror didn't electronically move up/down and there was a "humming" noise when driving the vehicle. Mitch said "no worries we will take care of it". The mirror had to be ordered and they discovered a wheel bearing needed to be replaced. They also found that the dryer to the A/C had to be replaced and that there was a leak in the windshield wiper fluid reservoir. Now in my experience with used vehicles being sold as is is that all the repair costs are due to the new owner but with Bentley Cadillac they repaired it and at no cost! The sales Manager William and Tim Nicely and Butch were all super friendly and helpful and knew their business well. Moving to the service aspect I was dealing with Kevin and he was just as amazing as the previous names I mentioned if not more so. He kept me in the loop of the repairs and settling my nerves and ensured all was done to the Cadillac standard. He even brought my vehicle to me after the repairs were completed which was a lifesaver. Coming from someone such as myself who's never dealt with a Cadillac product I can certainly make this promise that I will forever be an advocate of the Bentley Cadillac product and service of brand! Thank you so much for being the biggest blessing during what could have been a nightmare.

- Update to this review. The vehicle was sold with bad rear brakes, bad ac compressor and no intermittent rain wipers and even though this was known from the date of purchase the dealership wants to charge close to $2k to repair. The dealership doesn't know what to do about the wipers. If you do purchase a used car from here please don't listen to their claims about inspections or that they'll fix the issues bc they won't. What a shame.

- Update to this review. Shortly after posting the review update I received a call from Willaim the Used Car Sales Manager who then promised to cover the $1400 A/C compressor charge. I took my car to the service department and as promised the a/c was fixed. Thank you Willaim for honoring your commitment and fixing the issues in a timely professional manner.

- Joseph Patterson