Barnett & Hill Real Estate - Abilene, Texas

Cynthia S.

We have been with them for almost 3 years, nothing but issues with the house as far as plumbing. They came to snake it and still can't use our sinks and toilet cloggs up at times still. Out of nowhere it goes down on its own. The front porch roof, we mentioned is coming apart and put in maintenance request and the canceled. Plus we have rodent problems and yet they expect to be on our ass about payment not being on time and late fees due to lost job. They are horrible and rude. Quick to leave notice of vacate.

The E. F.

Was alright at first but maintenance is a big joke. Had maintenance barge in the house before I had a chance to answer the door on 2 separate occasions which is a total invasion of my privacy and on top of that last summer I had an issue with the plumbing that required me to shut off the water and it took them well over a week to even come out to see it and that was after I called twice the second time demanding someone see it today or else I’d look into taking further action as by that point I been without running water for a week. Feels like maintenance is run by Barnum and Bailey because it’s a complete circus.

Charles C.

They helped me a rental under my afordable price request. Great customer service nice people.

David T.

My step son and two of his friends were looking for a house to rent. They are all 18 and 19. All 3 have great jobs working in HVAC. They all paid their app fee of 35 dollars. They denied them based on credit score, or that they have not established any credit yet. Plus they never called to let them know, we had to call to ask them what was taking so long. They said oh they were denied. Were you ever going to call and let someone know? They will not let us guarantee the rent. They also told me the only exception they make is if they are students. I asked basically you will take a kid going to college that works a part time job, but won’t take 3 young men with full time jobs, that one of them is a certified HVAC Tech. It's unfortunate that the child (who is the leasing agent) most likely doesn't meet their rental requirements either.

Chris S.

Very unprofessional company. I wanted to rent a house and was told i need to make 3x the rent amount. But they look at net, not gross pay. Nobody I've ever delt with looks at net. They didn't tell me until i paid $70 for 2 applications. I called to see what could be done or other properties i might qualify for and Lisa told me to "look at the website". Didn't help or care whatsoever. First i was told that i don't qualify, then told that i did, then told that i don't. Why doesn't the right hand not know what the left is doing.

Jonathan C.

If you are a property owner, I urge you not to use this company as your property managers! I am active duty military and used this company, which was the worst mistake I ever made.

This company lacks responsiveness and professionalism. There was one person in their front office who knew what they were doing and if she was not available then nobody knew what to do. The falling out with company was terrible, and was due to their malpractice, and blatant fraud scheme. In April 2021, their office sent out a memo for owners which specified there policy for making homes “make ready” in which they requested owners pay $500 or less for any repairs necessary-anything above that they would contact the owner. That did not happen with me and in the end I had to call multiple times to ascertain the status of my payout, in which they told me I would not be receiving rent for the month due to the repairs they conducted…which totaled to around $1700. I was never notified of the repairs and they sent me an itemized list (noted-after I had to request it) of repairs they “made” but did not provide photos or exactly what they repaired. When the issue was addressed with the owner John, he sent me very unprofessional emails, essentially telling me they were not refunding the money, I was unappreciative , and basically the financial burden was on me . This is coming from the same owner that also told me he did not care if owners appreciated their business, just need their money when appropriate. That just shows their sheer lack of care for their property owners, especially those military members who are far away and have no other option but to rely on property managers to ensure they are being taken care of.

Again, I have had issues with their services from day one. Their payout service is terrible, owners do not receive payout until the 10th of each month which is super inconvenient in itself. I would constantly have to call and like a mentioned, if the one person who knew anything was not there then my questions or concerns could not be addressed until she returned. Multiple times I was told I would receive a phone call back and that did not happen. I gave them the benefit of the doubt way more than I should have and in the end it came back to bite me. Again, property owners beware and use their service at your own risk, I hope you have better experiences than me, but I encourage people to not use them! I would love to see their response to this because I have all the emails to back my statements, but choose not to attach them for my own personal privacy.

Mississippian B. B. T. B. C.

They seemed nice at first. Was interested in a property they had, so I called them on a Friday afternoon to see if it was still available. They told me it was, so Saturday morning we put in our applications online, keep in mind they are supposed to be closed on the weekend. Each application costs 30 dollars. Fast-forward to Monday morning, we have already scheduled a viewing and everything only for them to tell us that somebody put a security deposit on the property before us, on Saturday. Seems like they still just accepted our applications and a total of 90 dollars from application fees, to keep them as they are non-refundable. Tell me how someone put a deposit down on a day that they are listed as closed. Seems kind of fishy. Buyers beware of this scam, and also keep your eyes on the availability cause they might just change it when you aren't looking and keep your money anyways.

Kevin E.

We leased a 2 bed house for a year with barnett and hill. We wasted a lot of time throughout our lease communicating with the office about issues we were experiencing. There were billing issues for utilities that were never communicated, weeks would go by when we submitted maintenance requests, and there was an obvious lack of communication between the office employees. We would have to repeat ourselves to multiple employees to resolve an issue. Very frustrating to work with at times and they were never anything special.

The only positive experience we had with barnett and hill were the actual maintenance employees. All of them were respectful, helpful, and professional.

Overall, we chose the rental house because it was a good price. If we could have paid $50-$100 more per month and received better customer service, we would in a heartbeat.