Allen Properties - Lake Forest, California

Amy

It's a sad state of affairs when the person in charge of managing the apartments is the biggest obstacle to resolving issues and ensuring a pleasant living environment. Not only is she incredibly disrespectful, but she also lacks basic professionalism and courtesy.

all three gates leading to the property have been broken for over a year now, creating a security hazard for all residents. It's astounding that such a critical issue has been ignored for so long, showing a blatant disregard for the safety and well-being of those living in the apartments.
I had to change my tires twice because there are always nails in the parking that goes in the tires.

washing machines provided are also always broken and residents need to call to get it fixed also never enough to accommodate the needs of all residents.

Attempting to address any issues with her is always a fight and misunderstanding because she is never willing to help. She not only refuses to acknowledge her mistakes but also resorts to childish behavior like arguing and fighting.

Last week asked manger I think her name is Briana to come take a look at the AC because it’s not cooling at all, PS I lived in this apartment for 5 years so when AC is not cooling my family and I will know and won’t complain for no reason. After couple days she came to my apartment insisting that the AC is cooling after I had it on for 8 hours and temperature inside was still so high also my sister and I where sweating had to leave the house and go somewhere because it was so hot in the house. She said she will send someone to look at it in two days and of course no one came so we had to fix it and pay for it because it was impossible to be inside the house like this!
She came back fighting with us and trying to prove her point and that she had pictures of the thermometer that it’s cooling knowing so well that it was not. Even though never asked her for money or to pay us back for changing the filter and fixing it.

Also pool is always closed every summer for being under maintenance and the excuse of the pool being closed has become a tired and unacceptable norm. There is NO chairs or any tanning bed that you can use

In conclusion, the unprofessionalism, disrespect, and incompetence displayed by the manager of these apartments, make it a regrettable and exasperating experience for all residents. It's high time for a change in management to ensure that residents are treated with the respect and consideration they deserve.( Glendora sierra west )

Nancy Y.

Nice apartment complex. I've been living at pear tree village apartments for 6 years, and any maintenance I need . The manager Christina is so helpful and acts fast with every thing I need . Nice and professional manager, and I loved this apartment because she manages, and take care of the complex in a professional way .

Jonathan K.

Was a longtime tenant at their Redlands Los arboles property. Within the past couple or years they brought in a new manager Adriana who was absolutely the best property manager I have ever had! I'm giving them 5 stars for her basically alone. Give her a raise and a promotion asap!! Looking at reviews, one bad manager can tank a property's reputation and by virtue thereof ownership's. If you are looking at reviews for the Redlands property, you'll be in good hands!

reginamelloy95

Do NOT move in here. The management does not take care of any issues in a timely manner. We have needed replacing our front door frame and door for 3+ months and it has not been taken care of. Managements catch phrase is "To my knowledge it has been addressed and taken care of.", when it has not. We had water leaks from neighbor and it took them at least 3 weeks to get it taken care of. Mold developed and they refused to address health concerns. AND TERMITES! OVERALL DO NOT MOVE HERE. I regret it!

Larry Z.

This place is a rip off save your money and go to another apartment if you can. They never gave back the deposit and tried to charge us for electric water and garbage after our contract was up and we had already moved out. This place is super shady. RUN AS FAR AWAY AND AS FAST AS HUMANLY POSSIBLE.

Fredo A.

Upon leaving, they sent me a letter stating that I had a balance owed to them and that I would be taken to collections if not paid by a certain date, except that it was for a different tenant and different apartment number. No big deal, I called them and they said they would resolve the issue.

Here's where the problems really start...They did not update me on anything for over a month. California law states that a landlord has 21 days to return your security deposit with itemized deductions. From September 24th - November 8th, I had nothing from them. Naturally, they forfeit (by law) their right to deduct anything. They finally sent me a check...with deductions! Even the check dated for November 8th is more than 21 days past due. Long story short, they're going to small claims court because they never answered my calls, responded to my emails, and then had the audacity to still deduct from my security deposit after holding my money for longer than 21 days, and threatening me with collections. Horrible.

Response to the owner: A check dated 11/8 when we moved out on 9/24 is not within a 21-day time frame. The check was not for a full refund. California law states that after 21 days, the property owner forfeits their right to any adjustments. Not in a timely manner, and there was no answer to my calls, everyone is always "not in the office right now", and you never followed up or responded to my emails.

Jimmie C.

This company is the worse. I had several other property management companies handle the building where I use to live in San Diego and always had a good experience. This company has refused to refund my pet deposit of $350 of which they have no credit shown, only an old 2013 lease which I had like 4 more after that and had to keep increasing my deposit with it, but at the end they say oh we don't have your pet deposit only the $2800 you had all along. Sorry doesn't work like that even if you have different owners and miss something in the accounting.

Next, I spent $225 to have the place cleaned by 3 people for almost 6 hours. The place was spotless. The property manager in SD "Denise" even came halfway through the cleaning and checked the place out. They needed to do new flooring and complete paint (I lived there for 11 years) and they still charged me another $225 because supposedly the manager said it was dirty but the receipt was from 3 weeks after i moved out and undoubtedly after they did construction. I've been dealing with some half whit named Victoria Lievanos Assistant Supervisor, and she is about as ignorant as they come. Should be an Asst. Supervisor of a drive-through.

Will be taking these low lives to court. Stay clear of these people and don't hire them as your property managers.

Chris T.

I have lived a LOT of places, and this is, by far, the most enjoyable and pleasant place I have lived. The staff are so welcoming, kind and polite. The Jacuzzi is nice and hot, the pool feels so good and clean, and it is so nice to be in a small community without hundreds and hundreds of people. The rent is still a little high, but it is just right for the location and considering how extremely high the rent has become in California over the past few years, this place is just right. I am very happy and content that I chose Hidden Springs to be my home.

Glenda, the manager who was working when I came down to look at and decide to move here, was so nice, and she rubbed off on her replacement Jessica, because she is also so cool and nice and kind too! The maintenance staff are also very friendly and kind. Martin, Abraham and Gina to name a few. Everyone who works here has been a huge contributor to the fact that Hidden Springs is a wonderful place to live. 🙂