A Step Above Property Management, Inc - Grand Junction, Colorado

John T.

My wife and I started renting a property from A Step Above Property Management at the beginning of June 2020. Upon moving in to the property we were extremely disturbed at the condition of the house upon move-in and were confused at how any property management could consider the property move-in ready. When we moved in it was obvious that the house had not been cleaned at all since the last renter occupied the property, this is something that they said was required to be payed for by the renter upon move-out so we expected it to be clean upon move-in. There was dried food stains on the wall, carpets had to be shampooed, and cabinets were covered in gunk. Not only that but there were multiple windows that would not close or shut properly and the swamp cooler had the ground plug torn off as well as had an extremely bad leak. The doorknob on the garage was missing as well as the dining room light being inoperable.

After a month of sending in maintenance requests and receiving rude emails and responses that basically stated that we were creating a “wish list” for the property that we wanted them to take care of, the property management finally fixed the doorknob and the swamp cooler but refused to fix any further issues.

After requesting that other issues be fixed such as the windows (which is required by Colorado law to have all windows and doors be able to lock) the property management sent us a notice to vacate.

After reviewing the notice to vacate we found that it was not valid and was a testament that this company was trying to bully us out of our lease because we were asking for basic things to be maintained.

After debating a legal suit my wife and I were able to agree to terms with the company and we vacated the property.

The company has since unfairly deducted funds off of our security deposit for issues that they “fixed” that were broken before we moved onto the property, however at this point we have no interest in further fighting a legal battle with this terrible company.

This company is shady and uses bullying tactics to push its renters out of their properties when things are not going their way.

Avoid this company at all costs, they are not worth the headache and you should search for a rental from a company with a better record.

This company has a gained a reputation with lawyers in the community and with the BBB as a dishonest company.

Keesha D.

I found A Step Above to be a relief to rent from after renting from private owners who were not well versed in housing laws. Their online portal makes rent and reviewing documents a breeze. I ended up purchasing the house I was renting and Debbie, the owner was the transaction broker. She was great to work with--always very polite and enthusiastic about the process. I would recommend them to anyone with emotional support animals because they are aware of the law and are easy to work with in this area.

Karma

Debbie and her team are amazing to work with. I have heard horror stories about most of the property management companies in the valley, and was nervous to go through one. But I have had nothing but positive experiences with A Step Above. They have taken extra steps to make sure that my rental feels like a home for my family. The next time I move, I will be looking to rent through them again.

Jessica B.

I had an amazing experience with this property management! 6 months into my lease i had money troubles and they worked with me and helped me and my little girls keep our house and finish out my lease on great terms. all of the girls there are amazing and i wish i could have found another place to rent from them. they will always be on my mind and heart if i ever need a place again. thanks again all of you at ASA! They will be missed as my property managers truly!

Kimberly N.

In the beginning, we were able to work with Anna, who was great to deal with. Five months into our 1 year lease, the owner decided to sell and the property management company’s owner (older white haired lady, Diane?) took over communication. She was a nightmare to deal with and constantly called us even though I asked her to email only. She complained that our house wasn’t clean enough to show, and I informed her that my husband and I both work a lot and are extremely busy. It was so uncomfortable living there with people coming to view the house everyday, I asked if they could show the house while we weren’t home (which is often because we work A LOT). They didn’t like that, so they posted a “Notice to Quit” on our door, giving us by the end of the month to move out. This was in the middle of winter. My family of 5 had to scramble to find another house, and we were too busy to take legal action against them. My children had to go to a different school in the middle of the school year. This property management company is ran by a monstrosity of a person and is completely unethical. Please steer clear of this place.

Karen

I rented from this property service and I must say, the owner, Debbie Yearout is so easy to work with, Fair with you and reasonable in all ways. I was sad when I moved, she did the walk through with me and it was very pleasant and easy.
I moved due to needing a larger home, they had none available at the time I was moving.
I would recommend this place as they let you live in your rental as it is your own, they are very respectful about contacting you when something does need to be done. Kris in bookkeeping is awesome also and fair.

Anthony A.

Thought I had a good relationship with the owner. 2 1/2 years I rented from them never late, never damaged the property or disturbed the peace. Moved out and they tried to inflate move out fees. I asked for an itemized list of cleaning and repairs which she refused to provide. Now gives me a bad rental history because she couldn't steal more money from disabled veteran.. And Grand junction allows this to happen!

Jason P.

They're nice enough to deal with, but the maintenance department is pretty frustrating. It took them almost a full 6 weeks to fix my non-working oven. Some things still haven't been looked at. The maintenance manager Robbie is either very bad at communicating or just doesn't care, I can't tell which. Repeated calls go unanswered for days or weeks. My oven is finally fixed though, so it's not hopeless! The guys that finally came to swap it were actually very pleasant to deal with.

*Edit - since I wrote this, every other maintenance issue I had went much more smoothly. Maybe we just got off on the wrong foot. I never did meet Robbie.