Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union in Waltham, MA

Located in the heart of Waltham, Massachusetts, Digital Federal Credit Union is a premier financial institution that offers a wide range of services to its members. With its convenient location at 130 Lexington St, MA 02452, DCU provides easy access to financial products and services, making it an excellent choice for individuals and families in the area.

Main Services

• Insurance: DCU offers a variety of insurance products, including auto, home, and life insurance, to help protect its members from unforeseen events.
• Investments: Members can invest their money in a range of investment products, including stocks, bonds, and mutual funds, to grow their wealth over time.
• Branches & ATMs: With multiple branches and ATMs throughout Massachusetts and New Hampshire, DCU provides its members with convenient access to banking services, even when they're on the go.
• Borrow: DCU offers a range of loan options, including personal loans, mortgages, and auto loans, to help members achieve their financial goals.
• Support: The credit union's dedicated support team is available to assist members with any questions or concerns they may have.
• Services: DCU provides a range of services, including bill pay, account management, and financial planning, to help members manage their finances effectively.
• Membership: Membership is open to anyone who works, attends school, or lives in one of the credit union's service areas.
• Free Checking: DCU offers free checking accounts with no monthly maintenance fees, making it an excellent choice for individuals who want to manage their finances without unnecessary expenses.
• HSA Checking: The credit union also offers HSA checking accounts, which allow members to set aside pre-tax dollars for medical expenses.
• Visa Debit Card: DCU's Visa debit card provides members with convenient access to their accounts, allowing them to make purchases and withdraw cash without the need for a PIN.
• Greenlight Debit Card: The credit union also offers the Greenlight Debit Card, which provides members with a secure and convenient way to manage their finances.
• Primary Savings: DCU's primary savings account provides members with a low-yield savings option that's perfect for building an emergency fund or saving for short-term goals.
• Advantage Savings: The credit union's advantage savings account offers a higher-yield savings option that's ideal for members who want to grow their savings over time.
• Smart Savings: DCU's smart savings account provides members with a range of tools and resources to help them achieve their financial goals, including budgeting and financial planning.
• Money Market Savings: The credit union's money market savings account offers members a competitive interest rate and the flexibility to write checks or use a debit card.

Location and Access

Digital Federal Credit Union has a convenient location at 130 Lexington St, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by car, with ample parking available in the surrounding area. The building is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

For those who prefer to use public transportation, Waltham is easily accessible by car or bus, with several bus routes that stop near the credit union. The nearest train station is the Waltham Station, which provides easy access to Boston and other surrounding cities.

Featured Characteristics

Digital Federal Credit Union is known for its commitment to providing excellent customer service and its dedication to the community. Here are some of the credit union's featured characteristics:

* Community-focused: DCU is a not-for-profit financial cooperative that's owned and controlled by its members. This means that the credit union is committed to serving the needs of its members and the community.
* Convenient locations: With multiple branches and ATMs throughout Massachusetts and New Hampshire, DCU provides its members with convenient access to banking services, even when they're on the go.
* Competitive rates: DCU offers competitive interest rates on its deposit accounts, making it an excellent choice for individuals who want to grow their savings over time.
* Low fees: The credit union has a reputation for having low fees, making it an excellent choice for individuals who want to manage their finances without unnecessary expenses.
* State-of-the-art technology: DCU has invested heavily in state-of-the-art technology, including online and mobile banking platforms, to provide its members with convenient access to their accounts.

Practical Information

Here are some practical pieces of information that members should know about Digital Federal Credit Union:

* Hours of operation: The credit union's branches are open Monday through Friday from 9:00 AM to 4:00 PM, and Saturday from 9:00 AM to 1:00 PM.
* ATM access: DCU has multiple ATMs throughout Massachusetts and New Hampshire, making it easy for members to access their accounts on the go.
* Online banking: Members can access their accounts online 24/7, making it easy to manage their finances from anywhere.
* Mobile banking: DCU's mobile banking app provides members with convenient access to their accounts, allowing them to deposit checks, transfer funds, and pay bills on the go.

Positive Aspects from Reviews

Based on the 126 reviews on Google My Business, here are some of the positive aspects that members have mentioned about Digital Federal Credit Union:

* Friendly staff: Many members have praised the credit union's friendly and helpful staff, who are always willing to go the extra mile to assist with any questions or concerns.
* Convenient locations: Members have praised the credit union's convenient locations, which provide easy access to banking services, even when they're on the go.
* Competitive rates: Many members have praised the credit union's competitive interest rates on its deposit accounts, making it an excellent choice for individuals who want to grow their savings over time.
* Low fees: Members have praised the credit union's low fees, which make it an excellent choice for individuals who want to manage their finances without unnecessary expenses.
* State-of-the-art technology: Many members have praised the credit union's state-of-the-art technology, including online and mobile banking platforms, which provide convenient access to their accounts.

Overall, Digital Federal Credit Union is a premier financial institution that provides a wide range of services to its members. With its convenient location, competitive rates, and low fees, DCU is an excellent choice for individuals and families in the Waltham, Massachusetts area.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.