Best Rent NJ - Edison, New Jersey

Parag D.

Overall a good experience with them. I’ve been renting at Gilllane Apartments through Best Rent NJ for a while now, and I’m really happy with my experience. The leasing process was smooth, with clear communication from start to finish. Although it’s an older community, the apartments are well-maintained, and the staff takes great care of the property. Maintenance requests are addressed promptly, and they’re always professional. The management team truly values their residents and makes sure to keep everything running smoothly. The location is convenient, and the neighborhood is quiet and peaceful. I’ve never had any issues with the neighbors, which makes it a comfortable place to call home. It’s clear that they prioritize customer satisfaction, and it shows in their attention to detail. Overall, I’ve had a positive experience, and I highly recommend Best Rent NJ for anyone looking for a reliable and well-managed rental.

Amol P.

Best rent NJ company managing Rivendell Way, Edison NJ 08817, they don't care about tenant once the apartment is rented out....I'm staying at Rivendell Way, apartment leased at premium charges but the condition in the community is very pathetic, management does not care at all, cleanliness, hygine not maintained.

Caridad C.

Rude guy on the phone. Said he didn’t have WiFi, so his brain shut off. Refused to answer my questions. This location should shut down permanently because they do not like to service the consumer in person. This is like the 5th time they’ll steer one away. Lazy people.

Amanda B.

Lived at the Edison Woods location about 6 months so far in an “updated” apartment. The only difference between this apartment and the non updated ones are the cabinets so save your money. Since we moved in, we’ve had to have maintenance here more than 12 times with one pending. There was an outlet hanging from the wall upon moving in, our dishwasher didn’t work (2 visits to fix this and a 3rd to adjust it because it wasn’t secured properly), we have an ant problem because our neighbors keep garbage bags outside their back door (no correction from property management despite complaining), we had to ASK to have our dryer vents cleared, they came 3 times for our water heater, and our balcony door was causing a leak in the apartment below us so we got that upgraded, they came twice for a leak under our bathroom sink and now our refrigerator doesn’t work. Even though the fridge is an “emergency”, property management said they’ll “try” to get someone out today. Why are they updating the apartment as I’m living here and only when I point out what’s wrong… but they charge me for an updated apartment Because it’s run by Best Rent NJ, there’s no human to talk to with these issues. Any time we call and ask for a manager we get sent to a call center where we are told they “don’t work for the property” so they’re kind of useless.

Maintenance doesn’t give time frames so even though we had to throw away all of our refrigerated food, we can’t go get lunch because they might show up and if you miss them you have to start the process all over.

If you’re looking for an apartment, keep looking. They are obviously not checking the apartments thoroughly in between tenants and they clearly do not seem to care when there are issues. It’s no surprise they have such low ratings and reviews.

We understand things break and go wrong.. but it’s a little bit out of hand when we constantly need to put our lives on hold to have things repaired that should’ve been done before we moved in here. If the complex makes this right by coming in and doing a PROPER inspection I’ll update the review.

Prtk A.

I returned the keys 1 day late because my lease end date was a weekend date and they charged me pro-rated rent. When I filed a dispute with the legal department, they said they would respond within 30 days but it's now been 2 months and nobody has responded.

They are quick to take your money but will take ages to answer questions, resolve disputes and look into clearly unfair matters.

I wouldn't lease at any of their properties ever again.

Mo'nique C.

It's indescribable to me that there are stickers going up in our community that states " Slow down, Children at play", in our parking lots.

I understand having slow down, pedestrians and kids walking but Childrent At Play is absolutely not good.

Should read, please do not let your children play in parking lots. There are children throwing footballs and rocks. Now if a car gets damage, Best Rent will also be held repsonsible b/c they allotted kid play in parking lot. Children shouldn't be riding their bikes in the lots either.

Our parking lots are not for play. They are for vehicles. To directly post stickers allowing kids to play in a place where cars come and go is ridiculous. The parent needs to take their children to the park. Park and Park-ing lot are not the same thing.

Hope those stickers are taking down and notices are put out for tenants that children are NOT ALLOWED to play in the parking lots.

Karthik K.

"Woodbridge Center Plaza" - 1605 plaza dr..Worst service from leasing office. I tried calling the leasing office so many times but no one picks the call. I went to their leasing office so many times in WoodBridge center plaza which is in 1605 plaza Drive and no one is there. The board clearly says 9AM - 5PM except Monday, but no one is there. Not sure how they even rent this place with this kind of service. I dont understand why do they even have a rental office.. Absolute waste of my time...

Adrys P.

Cigarette smoke in the bedroom and management office don't care.

I rented an apartment from them at Meridian Square, everything was perfect until we started getting cigarette smoke in the main bedroom from the bathroom because our downstairs neighbor smokes inside his bathroom and the management office don't care about the issue. We've sent three letter and many phone calls. The maintenance guy came once and told they'll speak to the downstairs neighbor but nothing else happened and they won't even call us about the letters we've sent. We explained that we have a 5 month old baby who have gotten sick because of that and myself since I'm allergic to cigarette smoke but still we don't have a response. We even told them we're willing to relocate within the complex but still not a response. This issue is just getting worst because the smoke is seeping under the bathroom door ( we are not using that bathroom, is permanently closed) and even more when the heat is on which is absolutely necessary.
When we went to rent everything was perfect, there was always someone to answers our questions, now NO ONE is coming forward not even to listen about the issue.

The apartment is big and nice and even though the appliances are very old they would come and fix them when we complain but this is a very serious issue they are just ignoring and we just found out other families have moved out because they had this issue and were ignored as well.
Now we're looking for another place to live. Having to spend more money on deposits and fees because the lease is not due and move during winter with a baby, to me this is the worst place to rent from.
Be Aware!!