AAA Eatontown Car Care Insurance Travel Center - Eatontown, New Jersey

Holly

I had an amazing experience here. The service advisors and techs didn't try to over charge me and explained all necessary information to me. It wasn't ridiculously priced like going to a dealership and they were extremely knowledgeable. This is my new place to get my car serviced!

D B.

Paid $700 for new tires in January. I got a leak in back tire 2 months later. I took it to another garage to look at it. They told me I have a razor blade in the tire. They also informed me AAA didn't give me new stems on my new tires. LAST TIME USING THEM! JACKLEG OPERATION.

Justin

AAA used to be a great service. Unfortunately, that may no longer be the case. Called in a tow for my sports car and they quoted me at the standard 1-1 1/2 wait time which was fine. About 30 in, I got a text saying the eta is 15m. Then 40m later, got a text that the driver was going to be over 2 1/2 h. I called the AAA road # to try and get a faster tow and I was put on hold for over 15 minutes/ignored. I ended up getting a private tow company. They were there in 15m. I was so annoyed I went to the Eatontown AAA location to cancel my membership. They didn't try to stop me at all, almost like they were used to people cancelling and it was a common occurrence. Buyer beware.

UPDATE: 12/5/2024: I had to call AAA again for a toe today (waiting for my membership to run out in 2025). Called at 10AM, they said 12:30PM. I called at 12 and they said 1:30PM. Just called them again @ 1:48PM and they say they are having difficulty locating a driver. Luckily I'm at home, but can you imagine waiting on the side of the road for over 3 hours in the cold of winter? This is what you can expect from this company. Oh and as to the reply below, this is the location that signed me up for my membership and the only option for leaving a review. Hope this has been helpful

Erik K.

I had a very good experience bringing my truck for an oil change. I definitely recommend making an appointment though. They seemed very busy. Possibly due to not enough staff. Luckily since I had an appointment all went well

Joy M.

Took 3 weeks and over $1,300 to get my starter fixed.

It felt like every time I got a call it was to ask for another $600-$1,000 (quote started at $600 and went to $1300 then $2300. Charged $150 to tell me my compressor was broken even though I knew that (they probably did too as air was not blowing). I asked them not to do the recharge if it was the compressors they did anyway, charged me for it, then asked an additional $1,000 + to fix the compressor which is more than other places and in addition to the $150!!!

While the men on the phone were kind I do not feel happy with the service or costs over all and feel taken advantage of. I called to express my frustration with the extra charge but it was not resolved.

Jenniffer R.

I appreciated the time and effort in providing a diagnostic check on my vehicle, and Miguel did his best to speed up the process- he was wonderful and informative . For him the 5 stars but the fact I originally entered for a what I thought was a quick oil change andit took 2 hours! Two star review. Not happy

Robert P.

If your car breaks down in their parking lot have it towed to your mechanic... had my car towed here a couple weeks ago and was told I need a new throttle cable. Paid $660. Picked car up and it drove terribly. Next day it wouldn't start. Had it towed back in and it took 4 days for the "tech" who runs the diagnostic machine to check it out. Was then told the repair was over their heads. If they had diagnosed another more expensive repair I would not have had any of the work done on an older car. They may be fine for oil changes and tire rotation and things like that, but anything else do not have it done here. Very nice guys just not a great place for repairs

Lauren B.

I went in for an oil change and to have a slow leaking tire replaced. The oil change was fine, but I only replaced 2 of my tires since the other 2 weren’t in bad condition. They put the 2 new ones on the back where the slow leaking one used to be instead of asking me if I’d rather they rotate them to the front (which I would have preferred since my car is front wheel drive only). They also told me that my suspension needed work along with a few other items that would total over $2k in repairs. My cousin, who lives about an hour away, is a mechanic so I declined the additional services and brought my car out to his shop to get it checked out. He told me there was absolutely nothing wrong with the suspension on the car and did a general tune up on the vehicle. The cost of the services that my car actually needed was under $425. They are very nice at the AAA store, but after this I won’t be trusting them with any major work on my car.