Avenir Apartments - Austin, Texas

Alex S.

Can’t give enough kudos to Jose & the rest of the maintenance team, they are the best! While the whole team is great, Jose goes above and beyond the call of duty with his thorough attention to detail, outstanding craftsmanship and most importantly a positive friendly can-do attitude. A true professional that the Avenir is lucky to have, highly recommend.

Kaz A.

I had an excellent experience with Jose. He was incredibly helpful and professional in fixing our heating system. Not only did he arrive promptly, but he also took the time to thoroughly assess the issue and explain the repair process. Throughout the entire service, Jose communicated effectively over text, keeping me updated on when parts would be arriving and the timeline for the repair. His transparency and timely updates made the process much smoother. He worked efficiently and was able to resolve the problem in a timely manner, which was a huge relief, especially with the colder weather conditions. Jose's expertise and dedication to customer satisfaction were evident, and I truly appreciated his proactive communication.

Akira K.

Great building, been living here for 2.5 years. One of the best benefits besides the amazing amenities like the jumbo screen at the roof top pool etc is the handy man services when anything breaks. Jose the technician is absolutely amazing and he always makes sure your stuff is up and running in no time. Super nice as well! Would definitely recommend this this apartment complex due to its great location, amazing amenities, and fair prices.

Dain D.

Top-Tier Service here at Avenir! I had a great experience with Jose from the Avenir apartment maintenance team! He was quick to fix my dryer and super friendly throughout the process. Really appreciated his professionalism and positive attitude.
Thank you, Jose!

Scott from the leasing office also has been very helpful with everything when it comes to managing BILT and explaining/handling any slip ups I have. He’s amazing!

Great people at Avenir! Very happy! 🙂

Sully G.

This review is more about Jose, one of the maintenance staff, than the actual building.

I am not a very handy person, so I guess I can’t speak directly to Jose’s actual quality of work. But I CAN say that Jose has yet to fail fixing anything that needed it, and he has consistently done so within 24 hours. He goes absolutely above and beyond what is expected to help the residents; he’ll even spend his personal time, for which he is not compensated, helping people out. A few weeks ago my A/C broke requiring a part to be ordered with an ETA of over a week. But Jose worked his magic and got the entire unit fixed within a day! He is truly a special individual with a drive to excel in life and spread kindness to those lucky enough to cross paths with him.

As for the building - I have had no complaints at all. I do not use the amenities too much but the upkeeping of everything seems to be immaculate.

Jimena E.

Jose has been helping me with my service requests for a year now. He’s very attentive to detail and caring when it comes to our comfort. He gets the job done ASAP which is a big plus.

Always leaves me very happy!

Paige I.

My husband & I have been living here for more than a year now & we absolutely love it. Everyone who works in the leasing office, concierge, and maintenance are incredibly friendly, kind, & honest. The building is very well maintained and the amenities are lovely. Highly recommend living here!

Lauren N.

I have to call out how wonderful the staff is at Avenir, and in particular Jose. Jose goes above and beyond in caring for the residents and does it with a smile. He is always kind, compassionate and professional. He is clearly very knowledgeable and always treats every situation with such positivity and thorough care. Truly wonderful customer service and I feel so lucky to live in a place where I know the team cares about the residents and will take care of them! I can always be sure that my apartment will be in good shape because of team here, and that I can trust and rely on the entire staff. By far the best apartment I’ve lived in because of that!