IMPAC Property Management - Manchester Township, New Jersey

IMPAC Property Management: A Comprehensive Overview

IMPAC Property Management is a reputable property management company located at 440 Beckerville Rd, Manchester Township, NJ 08759. The company can be reached by phone at 324082525 or through their website at impac1.com.

Specialties: As a property management company, IMPAC focuses on providing a wide range of services to property owners and tenants, including rental management, tenant screening, maintenance, and more. They strive to make property management as hassle-free as possible for their clients.

Other Points of Interest: IMPAC Property Management offers wheelchair accessible entrance and parking lot, making it easier for individuals with disabilities to access their services. This commitment to accessibility demonstrates their dedication to providing comprehensive and inclusive property management solutions.

Opinions: This property management company has garnered 17 reviews on Google My Business, with an average rating of 2.3/5 stars. While some customers have reported positive experiences with IMPAC, others have expressed concerns about communication and responsiveness.

In conclusion, IMPAC Property Management is a well-established company that offers a range of property management services. With wheelchair accessible entrance and parking lot, they aim to cater to a diverse clientele. However, it is essential to consider the mixed opinions from past clients before making a decision.

👍 Reviews of IMPAC Property Management

Jackie C.

1/5

The person who helps to manage Sharon Garden Courts in Woodbridge is extremely bad at her job. She does not answer emails, you have to constantly follow up to get any response. Whenever you have a question, she just says "I don't know" - what kind of answer is that for someone who is supposed to be managing a property? Gives no solutions, just says "I don't know". I just bought a property and it's only been 2 months and in those short 2 months, they have already been so, so terrible to work with. They don't know simple things such as where the main water valve is. Heard that one of my neighbors flooded their apartment because the property management did not help them to locate the main water valve (which is at the end of the entire building on the outside) when a pipe burst. Everyone here is incompetent, don't know how they still have jobs.

Brooks T.

5/5

Georgene at IMPAC is always a pleasure to communicate with. Always responsive and friendly. It’s rare to have a positive experience with property mgmt companies in my experience so it’s nice to have Georgene as my point of contact for questions.

Yasmin M.

1/5

IMPAC Property Management has recently taken over the management of our townhouse development (about a year ago). I do not think they have ever actually stepped foot in our townhouse development. They do not follow up on any work that is being done on the property and they do not answer emails or phone messages in a prompt manner (weeks to months). I understand that currently a lot of people are working from home because of COVID-19, but a simple follow up email that they will be looking into a matter would go a long way to making someone feel heard and understood.
In regards to following up on work being done on the property: they kept the same landscape and "handyman" that were being used before IMPAC took over the townhouse development (and the work they were doing was subpar at best), but in order for these workers to do a decent job, they require the oversight of someone checking on the quality of their work. IMPAC does not meet these needs and allows them to do the bare minimum with no repercussions for not meeting the residents' expectations.
Here is one example of many: one of our neighbors had a squirrel make a hole in the side of her house just over a year ago and the "handyman" (not an expert in any field) patched the hole. About a week ago, squirrels were able to puncture the same hole and are again in her attic, causing any number of unseen damages within the attic of the building. IMPAC has ignored or dismissed the calls and emails of concerned neighbors (worried the squirrels many burrow into their attics). I am attaching a photo of the hole. Once again, I understand that during COVID-19, many people are not working to the same capacity as before. But simply answering an email or a phone message in a timely manner and with some answer is not only the courteous thing to do, but it is LITERALLY their job.

TheJerseyfistpump

1/5

How are these jokers still in business, the people answering the phones are rude and impatient, I am calling not because I want to chat, but because I have an apparent issue. They are very unhelpful in their attitude and lack of professionalism. I don’t know what value they actually bring to the management of my rental property. Maybe because my HOA (whom are just as incompetent) might be getting a kickback from hiring these guys.

Debra K.

1/5

I have been trying to get my air conditioner installed for 2 weeks. Kim Nitz is extremely difficult to deal with and has been giving my contractor the run around. I was told that an air conditioner is not an emergency even though it was 88 degrees in my condo yesterday. It has finally cooled down to 78 but it still not comfortable in here. If any condo association is thinking of using them. Think twice about it. Horrible customer service.

Premier L. A. L. D.

1/5

If I could give negative reviews I would give them -100. This company is completely unorganized and unethical. I did work on a small project for them they took the money from the association and never paid me without any cause. They are completely unorganized and unprofessional I called for months to go through a walk-through of the property and they acted like they didn't even care about the property so when I pulled my team out of there they wouldn't pay me for work service. I offered to stay on until they found somebody knew they weren't willing to provide the quality my company provides

Sean C.

1/5

Absolutely terrible at communicating - never returning calls or emails- terrible approach- bad snow removal this year - safety hazard sidewalks not touched .

Lee O.

1/5

Unresponsive and rude.