Collins Management - Hercules, California

Judith C.

I'm so glad to have the opportunity to praise April Simao. On the many occasions over the years when I would get no response from the Manager, I have learned to call April next. She always comes through with a welcoming, timely and professional demeanor which is so appreciated. It's so refreshing not to have a simple inquiry misinterpreted as a complaint which typically sours the conversation from the get go. Also since responding to a complaint or suggestion from a homeowner is big part of the job, April excels at finding solutions. If she doesn't have the answer, she will get it. We as the Homeowner community in turn need to exercise patience and civility given the demanding nature of the job. All we ask is that emails or calls get returned in a timely manner, as one would expect from any professional organization. Thank you April.

Aylene L.

A True Professional Who Transformed Our HOA

I cannot say enough good things about Amanda Meng! As our Community Account Manager, she has completely turned our HOA around. From the moment she stepped in, Amanda brought a keen eye for budgeting, a deep understanding of laws and regulations, and an unwavering commitment to professionalism.

Our HOA has faced challenges in the past, but Amanda approached every issue with tact, grace, and expert guidance. She has helped us navigate complex financial matters, ensured we stay compliant with all regulations, and provided a clear, well-executed transition plan that has strengthened our community. Thanks to Amanda, our association is now more professional, organized, and forward-thinking than ever before.

Her ability to handle difficult situations with diplomacy while keeping us on track is truly impressive. If you’re looking for someone who will not only manage but elevate your HOA, Amanda Meng is the best there is. We are deeply grateful for her leadership and highly recommend her to any community in need of top-tier management.

Thank you, Amanda!

Lucy L.

Collins Management overall has served our community very well. My personal experience as a homeowner is excellent and Alicia in particular has always answered my questions and concerns very promptly. Kudos to your company and keep up the good work!

Glenn A.

This is primarily a review of, specifically, the two Collins employees with whom I have had the most, and the best, contacts. These are LIZ ESPIRITU and JENNY SANTOS. Liz is the property manager for my HOA, which is Bravo, in Hercules. Jenny is, I believe [could be wrong] a customer service representative who serves at large, meaning that anyone from any community could communicate with her. In any event, both Liz and Jenny are splendid. They are charming and friendly, which makes dealing with them a pleasure; but, even more important for those of us who live in a HOA-controlled community with a management company, those of us who are dependent upon a responsive and competent management company: Liz and Jenny are HELPFUL, they both seem to very much CARE about the outcomes of homeowners’ issues, and they GET RESULTS.
I strongly commend Liz Espiritu and Jenny Santos. They are wonderful representatives of Collins, and they are exactly the kind of people that beleaguered homeowners need to be able to find in a management company. Five stars for Liz, five stars for Jenny.

Marguerite M.

Rhiannon Cardinale has been in charge of the Chelsea By the Bay neighborhood HOA since we moved here 4 years ago. She has been friendly and helpful with parking problems I've had in the neighborhood. The grounds are immaculate and I feel lucky to have her as our Community Manager for Collins.

Chelsea W.

The associate at Mercer has been wonderful throughout my time living in the building. She was a wealth of knowledge during the move-in process with help coordinating between the Mercer building contacts and the moving company to ensure everything was planned for and set up for a smooth move-in-day. Additionally, she was a pleasure to work with in renting out the Mercer clubhouse common room for a baby shower. On a weekly basis, she goes above and beyond to greet residents with a warm smile (and candy treats). Overall, she provides great customer service to the building residents, is very responsive to emails, and works hard to keep the Mercer building a safe and friendly place to live!

Teryl B.

Unresponsive. As a 45 yr old business founder myself (INC 500 Fastest Growing Company in America) I truly understand the importance of responding to any and all Client requests. Collins does not seem to have time to respond. My HOA quit Collins a few months ago, then came back about 4 months later--us homeowners were never told anything. Cleaning our pod parking area did not happen for months.
Stuff happens. Communications is everything and Collins is useless at that.

Patrycja M.

I would like to express my disappointment with the quality of service provided by Collin's Management that overlooked my condo that was part of homeowners association in Pleasant Hill. Over the past year I have encountered numerous issues that have not only diminished my living experience but also raised serious concerns about the professionalism and competence of Collin's Management. This lack of thoroughness and care is unacceptable and highly frustrating.

My attempts to contact the office regarding these issues have been repeatedly ignored. Emails and phone calls go unanswered, and when I do manage to speak with someone, I am often met with vague assurances and no concrete actions. This level of neglect and poor communication is deeply disappointing and suggests a lack of respect for your residents.

They requested $8k per unit for special assessment, two weeks later they said they made a mistake and changed it to $1k - how do you make a mistake like that? After residents started asking questions they quit. Not surprised here. They won't even take responsibility for the way they mismanaged the area.