Pabst Kinney & Associates - Long Beach, California

A K.

I just left the Pabst Kinney rental office today asking for keys to look at an apartment for rent. I got there right at 3:30pm which was the cut off limit, so the two Latina receptionists there said I wasn't allowed to sign out any keys, right after walking out the door, I see a lady leaving with keys to look at a rental, so I asked why would they give keys to her and not me? They got nervous and begrudgingly said they'd give me the keys because I confronted them, but I decided I didn't want to rent from a company that treats potential customers this way. I feel they were being discriminating because I came there last week and they gave me keys that didn't fit the door. Didn't bother to try and find the keys I needed or help me with possibly another unit.
I am a respectable looking mixed race, brown skin woman and the other woman they gave the keys to was Caucasian. I find it hard to believe these two instances are just a coincidence. I see their Google reviews are poor, now that I've done more research. I just thought others need to be aware they may experience something similar. Renters Beware!

Michael S.

Excellent service from start to finish! The team is responsive, professional, and goes above and beyond to address any concerns. Maintenance requests are handled promptly, and communication is seamless. Highly recommend for anyone looking for hassle-free property management.

Kaylee R.

I've had a fantastic experience working with Pabst Kinney & Associates, especially with Chris. He's been incredibly responsive and professional, always addressing any concerns quickly and efficiently. I look forward to working with them in the future. Highly recommend!"

Madison R.

I hate writing bad reviews but here I truly feel as if I need to warn others about what will happen if they proceed to do business with this super shady company. I’m a 21 year old student at CSULB, who was looking for housing with my roommate. I have been in contact with this company since May and the level of rudeness I have experience from the front office I wouldn’t wish on anyone. We’ve been hung up on, told “that’s not my problem”, and “good luck”. Their application process is extremely picky, specific, and the sort of process that “weeds out “ people. The only nice person I talked to at this company was the property manager, Ralph. But wow, I am so disheartened by this horrible welcome to Long Beach. Good luck everyone.

Jocelyn R. F.

Terrible! Just have you waiting and waiting to tell you Apts been rented out to someone else. Roach infested Apts they literally just add a slab of paint and say it's ready.

Nayyy ..

I would steer away from this company, they said they took a chance on us so they doubled our deposit to $3000, two months after we moved in they called us and told us that we overpaid something and our rent was good for that month. When it came time to move out, they only gave us $500 of our deposit and said that we had paid our rent with it and we never agreed to that or was told that month was our deposit. Chris was very nonchalant about this and we needed that money to move into a new place. They even admitted it was their mistake, but that does not give us our money back!!!

Emily D.

I've known Kolby Pabst for a couple of years professionally, and he is a wealth of knowledge when it comes to property management. I'd recommend him to anyone.

Ari

I moved into a property of theirs in Long Beach earlier last year...and it practically ruined my life as I knew it.

Immediately after moving in, I submitted 2 maintenance tickets, which were never resolved. The person supposed to help in vendor management here was kind, but full of empty promises and has trouble managing vendors correctly. My property manager, was incredibly kind as well and offered plenty of solutions to my issues along the way...but had little to no interest in answering her phone half the time (making my situation so so so much more difficult).

So what happened? Well, May of 2017, I moved to Santa Monica to intern at a company. I left the apartment for about a month and a half, and thought everything was nice and dandy. Once I moved back, I started getting terrible bites all across my body. I became worrisome and started tearing through my belongings and guess what I found--BED BUGS.

I thought, “oh my gosh, I brought bed bugs here from my internship,” but that was hardly likely because I was housed in a luxury apartment with maid service. When I brought this to my property manager’s attention, I was told that 3+ other apartments had already been treated in the building. Basically, they failed to communicated any of this to me...not allowing me to prepare by any means. In other words, they set me up for disaster. For those of you who don’t know, bed bugs will ruin your life. They will go anywhere, in anything, and are hard as hell to track. I got rid of so many things I practically became a minimalist. Kind of them though, after not communicating it to me whatsoever, they paid to have the apartment treated. This instance caused me to have to couch hop and live in my car for almost a month.

After so much frustration, I told my property manager I’d be moving out and she offered me choice in another apartment within their listings and within my budget. Fantastic! I chose an apartment I liked and they said great, well we are still accepting applications for that apartment, and we’ll need to prioritize the best candidate. I questioned that because I was already a tenant, shouldn’t I get first dibs? Their response was that they still needed to consider others because since others have already applied, it would look bad if they just “took” their application fees when they already had a viable and great candidate (me). Well...guess what...if you’re giving me choice of apartment….isn’t that what you’re doing? Uh oh...bad publicity move.

After moving into my new place---and after cleaning all my belongings for almost 4 weeks straight, I had my things all over the floor of the new apartment. I thought I was in the clear until I returned the following day to see the entire apartment FLOODED. Yep. Brown water. Over 30 gallons were extracted from the apartment, and my belongings...ruined or dirty once more. Mind you, my property manager never once offered help besides her duties to salvage the apartment (talk about customer service). I decided that day that I would NOT live there, but instead use it as storage and that’s it. So what happens a month later when I move out? They charge me for a cleaning fee due to non-mopped floors (which their vendor was responsible for) and an unclean refrigerator (which I had never once used).

Lessons to be learned? If you’re looking for cheap, don’t. If you’re considering Pabst Kinney...be super cautious. My experience was terrible, might be different for you ….but I doubt it.

-AO
P.S. Expect lots of cockroaches.