TurnKey Vacation Rentals - South Lake Tahoe - Glenbrook, Nevada

Becky M.

DO NOT BOOK!!!!
Update: I filed a credit card dispute, August 21st, after a recommendation from a TurnKey rep. I shockingly received a call from a Turnkey rep that I had won my dispute and the funds would be awarded. She informed me that it would take time to reflect since they submit the approval to their financial institution, and then it would go to mine. I asked multiple times for written notification that it was being awarded. She stated they could not provide that information and I would receive the correspondence from my financial institution. Here we are, September 9th, and my financial institution notified me that Turnkey REJECTED the dispute! This company is SLIMY to say the least! I've contacted Turnkey only to be greeted with the same run around that no supervisor is available and I would be put in a queue for call back. Turnkey shamefully and purposefully ties the hands of those reps ability to actually help. The rep did confirm that it was in the case notes that I was called on August 25th to be informed that the dispute was awarded, but then back tracked that it was still in the review process. He also confirmed that the recording was attached to the case! MAKE IT RIGHT TURNKEY!

We are avid vacation home renters vs hotel. This is by far the worst experience I’ve ever encountered while traveling. If you want a filthy house that looks like the morning after a frat party, non functioning facilities, and terrible customer service then you have found your company. Upon arrival we made it known that we were displeased with the condition of the home. We found dirty towels in made beds! Every linen in the house had stains on them, and we were left to wash them. Some stains washed out, which tells me they were not washed after the last guest that dirtied them. There were still piles of tape all over the walls from the previous guests decorating, along with dirty hand prints all over the walls. The bathroom wall behind the toilet had some type of bodily fluid dried all over it. By the smell of the room and garbage left behind, my guess would be vomit from the massive party that someone had! With a $200 cleaning fee, this should never happen.

We booked the home knowing it had 3 full bathrooms, only to find out that the shower had standing water and yuck floating in it. It was 90+ degrees everyday with no ac, but we were promised fans. 3/5 fans were broken. That left two very small nightstand fans to cool a two story 3 bedroom and 3 bathroom home that sleeps 10 people. The ice machine was broken on the fridge, and it also said it needed a filter change. The furnace also stated it needed a filter change. One of the perks of a vacation home is that you can cook meals, but not in this kitchen! The kitchen was disgusting! There was a giant grease stain above the stove, and every cabinet was caked with filth. We were informed that a maintenance person would be out to fix the shower and a cleaning crew would be sent. NO ONE SHOWED!!! No call back, no resolution when we called back. It was the same story every time that they would give us a call back. There was no offer to move us to a different property. We were just expected to sleep here in the filth or clean it ourselves as well as share bathrooms. TurnKey has a contractual obligation to correct maintenance issues in a timely fashion, and that did not happen. I’ve made several calls over the past month and promised that it has been escalated to the regional manager. Never heard back! Not one individual. No compensation for our troubles as promised. I will never stay with TurnKey or VaCasa after seeing first hand the customer service standards. It is full of promises with no follow through. The editing in pictures of homes is fantastic compared to real life conditions. Reviews of homes are skewed as my review was never posted. I wonder if the owner of the property is aware of the condition that TurnKey has allowed the house to slip into. The amount of wear and tear on the house was excessive. NEVER AGAIN!!!!

Shail L.

We loved, loved the location of this rental! It is close to shops, restaurants and only 10 mins away from the Heavenly Resort. The views were exquisite. Loved getting up in the morning to the huge snow covered mountains that you could see from the living area. The home was clean and comfortable. The hot tub was great, it was close to the dock and overlooked the mountains:) Our family spend 4 days here and it was marvelous. The only reason that I did not rate it a 5 is that the fireplace in the family room did not work. The fireplace was one of the reasons we booked this property. The property management company was very responsive when we called to get the fireplace fixed but unfortunately because of the reception in the area we were never able to schedule a time for them to come in and see to it.

Chico L.

I rented a home for our family vacation in Lake Tahoe. The place was clean, and well kept. The only 3 things that could have been better is the back yard gate would not close correctly. Towels were nice and clean but think they can use new ones and had some problems connecting to cable to watch TV. Rooms and beds were good and had everything we needed.
Thank you for a great memorable time. We look forward to the next vacation.

Jim P.

Overall this was a great experience, Turnkey was very informative by email and text prior to the trip, although I do not receive email on my phone and while at the house I only received emails and no text, found the correspondence when i got home. There is no private pool at this house like the description stated, it is simply a hot tub. It was a little chilly for swimming, so not such a problem. The BBQ was very well used and only enough propane for one use, although there was an extra tank right there, it was empty. All in all it worked out good for our stay and would go again.

Kevin P.

This Tahoe vacation property has an excellent location within walking distance to the lake, multiple restaurants and premier shopping. Our arrival, parking and entry was simple and all bedrooms were spacious for the 8 members in our family. We enjoyed the well equipped kitchen, gas fireplace, patio grill and relaxing great room. The condo was clean and well maintained with a modern luxury that made our stay very relaxing.

An overnight snowstorm and icy roads on Sunday made our travel home a challenge, but we were extremely happy to learn we could book an extra night! It was a simple phone call to make the arrangements and we returned to enjoy a final night's stay.

We hope to be back later this winter for another stay and possible ski weekend, and would highly recommend this property for an enjoyable vacation!

Maggie K.

We had a great time at the house! We love the hot tub, BBQ, and the sledding hill directly behind the house. Those pieces were perfect for our family.
We did NOT love the neighbors who complained about us playing very low volume music at 1:30 pm. Honestly we had a tiny Bluetooth speaker turned to low and they called the owners to complain. Family members who were in the house could not even hear the music!!
Other than that our stay at this house was fabulous. Watch out for grumpy neighbors if you stay here.
The house is awesome though!

Lisa H.

The house was a great location to walk to both the beach and town. House layout worked well for our family. First floor twin beds are in rough shape and previous guests had obviously taken the comforters outside so they need cleaning in more than the small laundry machines on property. Recommend a hose to clean the decks with, pollen was heavy. We only used the first floor kitchen, and were pleased that it was well stocked and clean. We would recommend to others.

Shannon S.

The location of this condo was wonderful; it was right on the water, and the Keys are all inclusive with a pool, jacuzzi, private beach, beautiful hiking/running path, and only 15 minutes from Heavenly. The condo itself was very comfortable and clean. The kitchen was well-stocked and everything worked perfectly. The only cons were that there was not a working fireplace (this is a long term problem as it is boarded up and is shown as such in the photos on their site). Additionally, the hot water heater was small, so the hot water ran out quickly (there were 5 of us), and the heat did not work well in the downstairs bedrooms. There was only one portable heater, and it still did not heat up the room completely. So, we had to use lots of blankets because it was cold for the kids at night. Further, I wasn't thrilled with the cancellation policy. I called 28 days in advance to shorten our trip by one day and was told that I was unable to do so (because the policy is 30 days in advance). I booked through VRBO and paid a ton of fees, and the security fee was not a deposit... so beware when booking because it's definitely quite pricey! But all in all, it was a great trip with nice accommodations.